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Wednesday, July 19, 2017

CCTV Security System Best Practices

Being able to keep an eye on your business at all times is an important thing all business owners should be doing. The easiest way to do this is not by staying there from open to close, but by installing CCTV security cameras. Not only is it important to have this security, but to know the best practices so you can get the most out of this system.


  1. Location is Key - When deciding where to install your new security cameras, start with all entrances and exits. Place additional cameras in any blind spot areas you can’t normally see without having to walk over to. Lastly, consider any areas of the building where previous incidents have occurred more frequently than others.
  2. Viewing the Tape - You want to be able to watch a live feed of your cameras as well as have a recording. Ideally you want to have a small setup of monitors in a private room and the ability to view it on a mobile device. For recording purposes, a DVR should be set up that can store up to a week’s worth of footage — in case you miss something.
  3. Record & Save - Sometimes incidents can happen, whether they’re slips and falls or employee theft. Having security cameras can provide you with the evidence you need to avoid being liable in a false claim or to convict someone participating in theft.
  4. Maintenance of Equipment - Sometimes cameras can get knocked out of place, damaged, or become dirty. Check the live feed via the monitors to see if any cameras need to be adjusted, then make adjustments accordingly. You should then inspect the cameras themselves for damage and dirt. Give each one a good cleaning to make sure the video you’re viewing is as clear as possible.
  5. Choose a Reliable Company - When installing new security cameras or replacing an old system, make sure you’re choosing a company you can count on. These CCTV security cameras are helping protect your investment, so you want to make sure you have the best equipment, installation, and service as possible.

Every business should have CCTV security cameras and know the best practices to get the most out of their money. When you’re in need of reliable CCTV security cameras, contact Reliable Voice & Data Systems. To learn more or to schedule an appointment, give us a call at (877) 385-6657.

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Friday, July 14, 2017

Hardware You Can Pair with Your VoIP Phone System

As a business, a VoIP phone system is the only phone system that makes sense. Between the low costs, expandable lines, and the most features of any other phone system, there’s no reason why a business should have anything else besides VoIP. After you make the switch, it’s time to figure out which hardware you can pair with your new and amazing phone service!

voip phone system

The Classic Analog Phone
Having to throw out your current analog phones because they’re not compatible with VoIP is a complete myth! If money is tight and you would like to save money, you can keep your current analog phones and simply purchase Analog Telephone Adapters (ATA). Simply connect your phone to this adapter and plug it into your router. Your analog phone will now able to receive digital calls via the internet!

IP Phone
For those looking to have more advanced phones with additional features (display screen, programmable keys, headset jack, etc.), opt for the IP phone designed for VoIP services. You can choose to purchase a cost-effective set of phones to get the job done or splurge and purchase the advanced models with even more features.

Mobile Device
Business trips, jobs with odd hours, and working remotely all have the same problem of workers not being by their work phones. Luckily, VoIP phone systems will allow users to forward calls from their work phone directly to their mobile devices. Once you download your VoIP service provider’s mobile app, you’ll be able to work on-the-go!

VoIP phone systems allow you to connect whichever hardware phone works best for you! When you decide to make the switch from a traditional phone system to VoIP, contact Reliable Voice & Data Systems. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Friday, July 7, 2017

Technology Your Small Business Needs

Businesses need to stay up to date on all of the latest industry trends and of course — technology. Along with best practices, the appropriate technology can help launch a business from a simple startup to a flourishing small business. To help improve the performance (and profitability) of your business, you may want to adopt these pieces of business technology.


Mobile-Friendly Website
The days of the desktop being king are over! Mobile internet usage has officially surpassed desktop usage, so it’s time for businesses to place their focus on making their websites mobile-friendly. Optimizing a website to be mobile-friendly has been proven to increase the average time spent on the website and conversions.

Security Cameras
Losing product due to theft and a lack of service due to improper workflow of employees means the business is not making as much money as it could. With the addition of CCTV security cameras, you’ll be able to keep an eye on your employees to ensure they’re working properly and to limit the amount of shoplifting and internal theft. Security cameras can also act as evidence in case there is ever an accident or incident that occurs on the business’s grounds.

Advanced Phone System
Overpaying for a traditional phone system without many features is a wasted expense for all businesses. To cut costs by nearly half and receive a long list of features, make the switch to a VoIP phone system. You’ll have access to call forwarding, call waiting, call tracking, free calls within the phone system, and many more features and benefits. The best part about this phone system — you’ll be able to easily add phones as the business grows in size.

In order for your small business to succeed, you need to stay on top of industry trends and best practices, and equip your business with the appropriate technology. When it’s time for your business to make the switch to VoIP or add CCTV security cameras, contact Reliable Voice & Data Systems. To learn more or to schedule an appointment, give us a call at (877) 385-6657.

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Thursday, June 29, 2017

How to Deal With Angry Customers Over the Phone

Providing excellent customer service to every person that uses your service or purchases your goods is extremely important. However, there are going to be times when customers are going to become angry with you or your business. A part of providing a high level of customer service is knowing how to handle these types of customers (in person AND over the phone).

voip customer service

Keep Calm and Let It Go
The worst thing you can do when a customer is angry with you (or even yelling) is to get mad yourself. Don't take their anger personally and allow them to get it out of their system. Getting angry yourself and yelling can escalate the situation, making it worse for both parties.

Actually Listen to Them
More often than not, angry customers don't want to fight with you — they just want to be heard. Allow them to say their piece, listen to everything they say, and wait for them to finish. Once they are done speaking, repeat some key pieces of information back to them so they know you listened. Remember to also pay attention to your body language — pay attention to the tone and volume of your voice (keep eye contact, arms uncrossed, and stand up straight in person).

Sympathize and Apologize
Showing empathy toward angry customers is crucial because it lets them know you are trying to understand their problems. Apologizing with empathy comes off across more genuine than just a generic apology. As you actively try to sympathize, look toward a solution that will make the customer happy, which in turn will make you and the company happy. Making all parties happy is a win-win!

Dealing with angry customers doesn't have to be the worst part of your day when you know the right way to communicate with them. When your business needs a reliable phone system to provide excellent customer service, choose a VoIP phone system from Reliable Voice & Data Systems. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Friday, June 23, 2017

What All Startups Need to Know

Are you currently in the process of getting your startup off of the ground? As a new small business owner, there are some things you should know about running a business that you’ll find out as you go. Rather than learning the hard way through trial and error, we’ll provide you with some life lessons right here and now!

small business voip

You Might Want to Keep Your Day Job
Getting a startup off of the ground is not easy — or cheap! Many small businesses won’t turn a profit right away (which is completely normal). Therefore, you should never bank on making a ton money right off the bat as soon as the wheels start turning. You’ll still need a reliable source of income to pay your personal bills and living expenses until your small business can pay you an equivalent amount each year.

You Can’t Do It All
Thinking you can easily run a small business by yourself is a thought crazier than crazy — it’s insane! While you might be able to lead the day-to-day operations, there are going to be some jobs you can’t do, or jobs other people can do more efficiently. Bookkeeping, accounting, managing social media, etc. are all jobs that take a unique skill set that might be better off being outsourced or hiring an in-house specialist.

Costs Can Be Cut
You’re going to spend a lot of money on your startup, but there are going to be things you can save money on. To start, choose a VoIP phone system over a traditional one. Your phone bills will be half that of traditional phone system and you’ll also receive a boatload of features that can benefit almost all businesses. VoIP phone systems are also great for small businesses as you can add lines as you need them instead of having to get a whole new phone plan.

As a small business owner looking to get theirs to the next level, there are some things you need to know early on. When you decide to make the switch to VoIP, contact Reliable Voice & Data Systems. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Friday, June 16, 2017

3 Ways You Should Be Protecting Your Business

Starting and running a small business can be a hard and strenuous job, but when it finally takes off, all of your hard work will be worth it. Unfortunately, things can happen that can put you and your small business at risk. In order to protect your business from various threats, you should have plans in place to combat them.

CCTV nyc long island

Establish an Emergency Fund


You always hear about how you should have an emergency fund to pay for unexpected bills. The same premise should be applied to your small business. There are going to be times when a piece of equipment breaks, product goes bad or isn’t able to be sold, or something needs to be repaired. By putting money aside every so often into an emergency fund, you’ll be able to pay for things like this without having to take out a loan or line of credit with high interest rates.

Utilize Social Media to Protect Your Reputation


Social media is a huge part of businesses because it gives every single person a voice and an outlet for them to be heard. When customers go on social media websites they have the ability to write about whatever they want. When people leave negative reviews about your business, it’s up to you to respond to them in a timely and polite manner so you can try to rectify the situation. Doing so might change the mind of the customer who left the review while also showing others you are a responsible and caring business that owns up to its mistakes. Reputation management is key!

Install CCTV Security Cameras


Just because you spend more than half of your day inside of your small business doesn’t mean you’ll be able to see everything. Theft can occur within seconds and if you don’t see it with your own two eyes, you won’t be able to legally stop them and prove they stole anything. However, with the addition of CCTV security cameras, you’ll be able to have the evidence you need to stop theft from occurring (both shoplifting and internal theft). You will also have video evidence that can prevent you from being held liable for incidents that occur, whether they are falls, harassment, or physical altercations.

There are hundreds (even thousand) of threats to your small business, so it’s up to you to try and have a plan in place for the big ones that can really hurt you. If you’re considering installing CCTV security cameras in your business, contact Reliable Voice & Data Systems. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Friday, June 9, 2017

How Can You Improve Communication in Your Business?

Communication is one of the most important aspects of a business because without it, there won’t be a business for much longer. However, there is a difference between simply communicating with fellow employees and mastering the art of skillful communication. Here are a few ways your business can improve their communication strategies.

VoIP nyc long island

Communicate Goals to Everyone


Older employees might know the mission of the company, what the goals are, and the reason why they are working. On the other hand, newer employees might know their roles and responsibilities, but they don’t always know why they’re doing what they’re doing. One can go through the motions and get by, but in order to really succeed you should know the why behind the how. Always reiterate why something is done and how it leads back to the goals of the company to ALL employees on a regular basis.

Eliminate Unnecessary Communication


Too much communication can be a bad thing as it’s not always effective. Scheduling multiple meetings on a daily basis and sending dozens of emails can actually be a time waster instead of being a time saver. Instead, schedule meetings at the same times each week with clear agendas so employees can adapt their weekly workflow around those meetings and know what to expect going in. Emails should also be limited to company memos and client communication. Quick chat apps can be more effective for answering quick questions than back and forth emails.

Have Access to the Technology


Employees need to be able to communicate with clients, customers, and other fellow employees who aren’t in the physical business location. The phone system your business should be using is one of the VoIP variety. VoIP phone systems have a multitude of benefits like reliable connections, lower monthly costs, call forwarding, usage insights, and many more. Not only should employees be well versed in skillful communication best practices, they also need the technology to be able to communicate.

Improving communication within your business could be the difference between being a successful company and a failing one. When your business needs to upgrade its phone system to VoIP, contact Reliable Voice & Data Systems. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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