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Monday, April 2, 2018

Spring Cleaning Tips For Electronics

It is that time of year again--time to spring clean your office! If you are unsure of how to properly clean the electronics in your office, do not fret. Below are some tips that will help you keep your computers and phones squeaky clean.

Spring Cleaning Tips:

  • LCD computer screens should be shut off and then cleaned with a microfiber cloth. Be sure not to rub too hard because LCD screens are delicate. 
  • If your computers are touch screen compatible, they can be cleaned with water or diluted vinegar. Touch screen devices are usually more resilient than LCD screens. 
  • Turn off your keyboard before cleaning it. Use a compressed air can to get rid of dust or crumbs that may be trapped between the keys. For stubborn particles, utilize a clean toothbrush to pry them free. 
  • When cleaning your computer, do not forget about the mouse! Unplug the mouse and clean it with rubbing alcohol and a cotton swab. 
  • If your company uses cell phones instead of desk phones, remember to clean them with a microfiber cloth. Do not use any liquid to clean the screen of your phone, as this can cause damage. 
If you notice an issue with your computer network cabling or phone system when cleaning the office this spring, turn to Reliable & Data Systems. We can help you with our structured cabling services and business phone system installations. To learn more about our services, give us a call at (877) 385-6657 or visit our website.


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Do Not Make These Cold Calling Mistakes

If you are a salesperson, it is very likely that you spend your days at work making cold calls. There are certain mistakes you should never make when you are calling potential customers or clients. Keep reading to find out what they are.

Making Calls At Inconvenient Times
It is no secret that 10:00 AM and 2:00 PM are popular times of the day to reach out to prospects. However, your competitors are also making calls at this time and you may not be able to reach your prospects. In addition, prospects are usually very productive during these times of the day. It is unlikely they will stop what they are doing to chat with you. 

Being Too Salesy
At the end of the day, salespeople are trying to sell products or services. Nonetheless, coming across as being too salesy or pushy on a cold call can instantly irritate prospects. To avoid this, discover what their pain points are and establish a rapport with them. Not only will this make the call feel personalized to the prospect's needs, you will also start to earn their trust. 

Forgetting To Follow Up
A good salesperson is a persistent salesperson. If you have a great call with a prospect but forget to set up a meeting with them, you may be losing out business opportunities. It is the responsibility of the salesperson to follow up with the prospect and remind them why your product or service can be of assistance to them.

If your business phone system makes cold calling difficult or impossible, it is time to make a change. We can help you find the perfect phone system here at Reliable Voice & Data Systems. To learn more about our services, give us a call at (877) 385-6657 or visit our website.

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Tips For Acing Your Next Phone Interview

Are you on the hunt for a new and exciting career? If you can relate to this, you will have your fair share of phone interviews. Below are some tips that will help you ace your next phone interview

Practice With A Mock Interview
It is imperative that you have a mock interview with a friend or family member. To do this, simply find a list of typical interview questions and pretend to have an interivew with that individual. Videotaping this mock interivew and watching it after the fact can help you improve your posture and cut out filler words. 

Choose A Quiet Location For The Call
Where you choose to have the call matters. Be sure to pick a quiet place that is free of distractions to have the phone interview. After all, the interviewer may think it it is unprofessional if the call is disrupted by loud noises. It is also important that you are able to hear the questions the interviewer is asking you! 

Have The Right Resources Handy
Since the interviewer will not be able to see you on the call, use that to your advantage. Therefore, you should have the job description and your resume in front of you. It will make it easier for you to focus on the specific details of what the job entails, and how your previous work experiences have prepared you for this particular role. In addition, keep a pen and piece of paper within reach so you can take notes throughout the duration of the call. 

If your phone system is making it difficult for your hiring managers to have phone interviews with potential employees, it is time for a change. When you are ready to have a new phone system installed at your business, turn to Reliable Voice & Data Systems. Our experts can help you find the phone system that meets all of your needs. To learn more about our services, give us a call at (877) 385-6657 or visit our website.

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Friday, March 30, 2018

The Consequences Of Not Having CCTV Cameras At A Business

Every type of business should be concerned with their security efforts. If a business does not have adequate security measures in place, such as CCTV cameras, there can be grave consequences. To discover what they are, keep reading. 

Shoplifting
Retail businesses are vulnerable to the loss of their products if they do not invest in CCTV cameras. After all, thieves more likely to steal from a store that does not have CCTV cameras capturing their every move. This could negatively impact their sales and profits. 

Data Breaches
Consumer goods are not the only items thieves are after. In this digital age, sensitive information from customers is also very appealing to hackers. If a hacker breaks in after normal business hours to steal this data, a business owner could find out about this data breach after the fact. 

Employee Theft
It is important for employees to be honest and trustworthy. After all, they would never have been hired in the first place. Unfortunately, employee theft can occur when a business owner least suspects it. Without a CCTV camera to catch them in the act of stealing products or money, employee theft could easily go unnoticed.  

If you would like to have CCTV security cameras installed at your business, turn to Reliable Voice & Data Systems. We offer a full line of video cameras. To learn more about our services, give us a call at (877) 385-6657 or visit our website.

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Monday, March 26, 2018

How Remote Workers Can Make The Most Of A VoIP System

These days, there are a lot of companies that employ remote workers. VoIP phone systems help make this a reality. Keep reading to find out how remote workers can make the most of VoIP phone systems.

Use A VoIP Friendly Mobile Device
Some people assume that remote employees work from home. Since remote workers can work from virtually anywhere, it is important to set them up with a mobile VoIP system. That way, they will be able to work even if they are traveling and are away from their home office. 

Make Your VoIP Phone Secure
With any phone system, security is a top priority. VoIP phone systems are no different. In order to make a VoIP system secure, remote workers should utilize a virtual private network connection. On mobile VoIP phones, security apps can also provide another layer of protection.

Have A Backup Plan
It is no secret that weather and man-made events can have an impact on internet connectivity. If a VoIP phone loses its connection for any reason, it is crucial for remote workers to have a backup plan. For instance, they may be able to use their smartphones for the time being. 

If you have remote workers at your company, opt for our VoIP hosted solutions. Your remote workers will be able to have the same functionality as your local workers. No matter what your communication needs are, Reliable Voice & Data Systems can help. If you are interested in our services and want to learn more, give us a call at (877) 385-6657 or visit our website.

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Reasons Why Small Businesses Need Telephone Systems

Small businesses should invest in their communication infrastructure. After all, telephone systems make it possible for employees to connect with colleagues and clients. Below are some of the reasons why small businesses need to have dedicated telephone systems

Separation of Personal & Business Phone Calls
It is important for employees to have business phones to conduct business calls. Therefore, an employee should never make a personal call on their business phone. Making this distinction can also promote a healthy work life balance. 

Better Internal & External Communication
Having a telephone system at your business can improve both internal and external communication. An example of this is when a customer calls the business but reaches the wrong employee. Instead of having that caller dial the correct phone number, that employee can transfer the call to the right person with the click of a button. It is a win-win situation for both customers and employees! 

Access To Productivity Tools
Many telephone systems come equipped with productivity tools such as voicemail, call forwarding and caller identification. These tools can make it easier for employees to do their jobs well, especially if they receive a lot of calls each day.

There may come a time when your small business grows into a medium-sized business. In this scenario, it is important to swap out your current phone system for a more advanced one. Our experts at Reliable Voice & Data Systems can help you discover the phone system that has the advanced features your business needs. To learn more, or to schedule a free estimate, give us a call at (877) 385-6657.

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Ways To Build Rapport During A Phone Call

If you are in sales and do cold calling on a daily basis, you know how challenging it can be. Every good salesperson understands the importance of establishing a rapport with customers and clients. Below are some tips that will help you do just that. 

Take A Stand
Did you know that sitting down can have a negative impact on the inflection of your voice? Now you do! When you stand up or walk around while talking on the phone, you will come across as enthusiastic and passionate. It will be harder for prospects to turn down an offer from someone who is so eager and animated. 

Ask Questions
On a sales call, the salesperson should not do all of the talking. It is important for them to ask the prospect questions and discover what their needs are. Once the prospect uncovers what their pain points are, the salesperson can explain why their product or service is the solution to the problem at hand. This will also make the phone call feel less generic and more personalized. 

Follow Up
Even if the first call did not result in a closed deal, it is the responsibility of the salesperson to follow up with them a second time. After all, the prospect may have a lot going on and could have forgotten about it. At the same time, do not pester or annoy them by making multiple phone calls. Keeping a call log with detailed notes can help you stay organized and maintain positive relationships with prospects.

If your current phone system is malfunctioning and preventing your employees making phone calls, it is time for an upgrade. The experts here at Reliable Voice & Data Systems can help you find the right phone system for your particular business. To learn more, or to schedule a free estimate, give us a call at (877) 385-6657.

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