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Tuesday, August 27, 2019

Reasons Why People Have Phone Anxiety

For some people, the thought of talking on the phone gives them a lot of anxiety. There are legitimate reasons for having this type of fear. Below are some of the reasons why people have this phobia.

Not Knowing What The Other Person Really Means
Body language can let you know how the person you are communicating with really feels. However, you will not be able to see nonverbal communication gestures when you are talking to someone on the phone. Without these helpful cues, it can be difficult to decipher what the other person is really thinking or feeling. 

The Fear of Being Judged
Getting on the phone with someone can make you feel vulnerable. After all, they could be scrutinizing every word you say. People will do everything in their power to avoid being judged by someone else; which includes avoiding phone calls.

You Are Not Used To Talking On The Phone
It seems like everyone prefers to communicate via texts or emails these days. In essence, these two modes of communication have replaced the need to get on the phone with someone. People who do not talk on the phone often may not feel comfortable conversing in this manner.

A faulty phone system could also deter you from making important calls. If you are ready to invest in a new phone system, turn to Reliable Voice & Data Systems. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Things To Think About When Changing To A New Phone System

Changing to a new phone system is a good thing! It can also come with some unexpected challenges. Below are some things to consider during this process to make the transition smoother and easier. 

Advanced Features
Switching to a new phone system gives you the opportunity to take advantage of new technologies and advanced features. It is important to identify the advanced features that will be the most beneficial to your particular business. You will be able to choose from video conferencing to call recording and everything in between!

Room For Growth
Is your business growing at a rapid pace? If so, it is imperative to choose a phone system that will accommodate this growth. That way, you will not have to invest in a new phone system in the near future.

Remote Workers
In this day and age, there are plenty of companies who hire remote workers. If that is the case for your business, it is important to think about remote workers and their telecommunication needs when transitioning to a new phone system. Call encryption and VPN services can be very helpful for remote workers. 

Do you need a new phone system installed at your business? If so, turn to the professionals here at Reliable Voice & Data Systems for the installation. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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How Managers Should Communicate With New Employees

It is important for managers to communicate effectively with new employees. After all, it is their job to make the new employee feel appreciated and welcomed in the workplace. Below are some tips that will help you do just that. 

Encourage Open Communication
You may have heard your new boss say that you can ask them questions at any time. This invitation for communication will let the employee know that it is okay to be inquisitive. In the end, this small gesture can go a long way in making the employee feel like a valued member of the team.

Lead By Example
They say that the best way to lead is by example. This could not be more true! When a manager exudes confidence and strong communication skills, their subordinates will likely follow suit. 

Give Credit Where Credit Is Due
Managers should give praise to their new employees when it is warranted. This can help let the new employee know that they are doing a good job. When managers give credit where credit is due, it can motivate the employee to work even harder.

It is also crucial for managers to communicate with new employees over the phone. If your business could use a new business phone system, turn to the professionals here at Reliable Voice & Data Systems. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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How To Communicate With A Team At Work

Effective communication is always important in the workplace--especially when you are communicating with a large team. After all, efficient communication with your team can lead to more productive days at work. Below are some tips that will help you communicate with a team in a professional manner.

Be Straightforward
The people that you work with may have different backgrounds and levels of education. Use simple words when you speak to ensure that all of your colleagues understand the message you want to get across. Being straightforward with the type of language you utilize can help prevent misunderstandings and miscommunications among your coworkers. 

Utilize Body Language
In some cases, your body language can speak louder than words. Remember to use body language cues that support your intentions. For example, nodding and smiling can convey that you are optimistic about what you are saying.

Engage In Active Listening
Last but certainly not least, participate in active listening. A good leader in the workplace takes the time to intently listen to others. That way, you are listening to understand instead of listening just to respond. 

A new phone system can also allow you to communicate more efficiently with a team at work. If you are in need of a new business phone system, turn to Reliable Voice & Data Systems. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Best Practices For VoIP Phone Systems

Do you have a VoIP phone system? If you can relate, it is imperative to use it properly. Below are the best practices for VoIP phone systems.

Have Enough Bandwidth
If you do not want call quality to suffer with a VoIP phone system, ensuring that you have enough bandwidth is a must. After all, you must have sufficient bandwidth to handle the VoIP traffic. Having enough bandwidth can reduce the likelihood of encountering packet loss and jitter.

Get The Right Network Monitoring Software
In addition to having enough bandwidth, you will also need to have the right network monitoring software for a VoIP phone system. This will allow you to monitor the entire network. Installing this type of software lets you identify and fix any potential issues that arise within the system.

Obtain Adequate Support
It is vital to have an infrastructure that supports your VoIP activity. To accomplish this, make sure that each VoIP phone has its own Ethernet cable. This physical infrastructure support is especially important for smaller networks.

Would you like to have a VoIP phone system installed for your business? If so, turn to the professionals here at Reliable Voice & Data Systems. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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How Phone Calls Can Help Improve Client Relationships

Strong client relationships can help a business become successful. Are you looking for new ways to strengthen your client relationships? If so, discover three ways to enhance client relationships during phone conversations.

Time Commitment
Sending out an email is a quick way to communicate with clients. However, quicker does not always mean better. Taking the time out of your busy schedule to call a client will show them that their business is important to you. 

Client Preferences
When you talk to a client on a regular basis, you will start to learn their preferences. For instance, the client may prefer communicating via email. Nonetheless, there are situations where a phone call is necessary.

Practice, Practice, Practice
In order to provide the best customer service possible, you must train your employees well. Call shadowing and mock calls will give your employees the opportunity to practice their skills before getting on the phone with a customer. All of these measures will allow employees to feel prepared to handle their daily tasks in the workplace.

Does your business need a new phone system? If so, turn to the professionals here at Reliable Voice & Data Systems for assistance. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

Don’t forget to follow us on Facebook, Twitter, and LinkedIn!

Incentive Ideas for Call Center Employees

When you own a call center, it is important to motivate your employees to work their hardest. One way to achieve this goal is by offering enticing incentives. Below are some incentive ideas that can inspire your employees to improve their performance at work.

Contest For The Most Phone Calls Handled
Who doesn't love a good contest? Holding a contest for placing the most calls in a call center can really make the phone ring off the hook! This type of contest is particularly effective when a cash prize is at stake. 

Customer Service Points
Are you interested in helping your employees provide better customer service? If so, scoring your employees based on their customer service interactions can make all the difference. The employee who scores the most customer service points at the end of the year wins money, a gift card or merchandise.

Awards
It is also a good idea to award teams that perform well throughout the year. When employees know that they can be rewarded at any moment, they are bound to put their best foot forward at all times. This is especially true for people who have a competitive nature.

If your call center's phone system is on the fritz, it is time for a new one! You can turn to the professionals here at Reliable Voice & Data Systems for all of your telecommunication needs. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

Don’t forget to follow us on Facebook, Twitter, and LinkedIn!