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Monday, June 11, 2018

Best Practices For Communicating With Remote Employees

It is becoming more commonplace to work with remote employees. This has become possible due to advancements in communication devices, such as VoIP phones. Continue reading to uncover the best practices for communicating with remote employees

Utilize The Same Communication Platforms
In this day and age, there are so many different ways to communicate with remote employees. There are a plethora of chat and messaging plaforms to choose from. One sure-fire way to ensure that you stay in touch with your remote employees is setting them up with accounts on your communication platforms. 

Be Clear & Concise
Being clear and concise is a good rule of thumb, no matter what medium you are communicating through. This becomes increasingly important when you do not have the luxury of chatting with someone face-to-face. Make sure that all of your communications with a remote employee are short, sweet and to the point. 

Be Prepared To Answer Questions
Since remote workers do not come to the office, they might have even more questions than your local employees. With this in mind, make yourself available to answer any questions that your remote employees may have. When they have all the information that they need, it will be easier for them to carry out their tasks from home. 

If you are looking for an easier way of communicating with your remote employees, consider a VoIP phone system. Turn to Reliable Voice & Data Systems for all of your communication needs. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Tips For Internal Communications

When it comes to internal communications within a company, there are certain things you should do. If you want to improve upon your internal communications, you have come to the right place! Keep reading to discover the best practices for internal communications

Keep It To A Minimum
You may think that sending out a lot of emails to your employees is a way of being transparent. However, some employees may start to skim through or ignore excessive emails. To err on the side of caution, only send out emails that are imperative for your employees to be aware of.

Be Clear With Your Intentions
When communicating with employees, it is always a good idea to let them know where the company is headed and why it is going in that direction. This will give your employees the opportunity to get behind the company's strategy. That way, the executives and the employees are all on the same page.

Put The Spotlight On Your Employees
Whenever possible, let your employees be in the spotlight. Focusing on certain employees within the company can enhance morale and motivate others to do well. All in all, it shows that employees are just as important as C-Suite level executives and helps level the playing field. 

It is no secret that the success of your internal communications relies heavily on your business phone system. If your business phone system needs to be replaced or upgraded, turn to Reliable Voice & Data Systems. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Monday, May 7, 2018

Signs You Need To Switch From A Traditional Phone System To VoIP

Attention business owners! Do you want to stay on the cutting edge of technology and have an advantage over your competitors? If you answered yes to either or both of these questions, making the transition from a traditional phone system to a VoIP phone system can help you accomplish both of these goals. Below are some tell-tale signs that your business could benefit from a VoIP phone system.

Rapid Business Grow and Expansion
When a business is growing and expanding at a rapid pace, you may find yourself constantly purchasing phone equipment for new employees. However, this is not necessary with a VoIP system. This is due to the fact that VoIP systems are cloud-based, so it eliminates the need to buy new phone equipment. 

Remote Workers
There are plenty of companies out there that employ remote workers. When there is a problem with a traditional phone system, remote workers will not be able to communicate with their colleagues who work in the physical office. Luckily, this is not an issue with VoIP phone systems. Remote workers will be able to access the VoIP phone system on a mobile phone from virtually any location. This will ensure that you can always communicate with your employees, even if they are across the country.

Cost Savings
Business owners might be spending too much on equipment, cell phones and international phone calls. It does not have to be this way. A VoIP phone system can help businesses of any size save money. That is always a good thing!

Is it time for your business to make the switch from a traditional phone system to a VoIP phone system? If you can relate, turn to Reliable Voice & Data Systems. We are the premier resource for telecommunications support and VOIP phone systems for both large and small businesses. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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How To Handle VoIP Issues

When something goes wrong with a VoIP phone system, it is crucial to get the system back up and running as soon as possible. This is especially true for sales organizations that rely heavily on phone calls to conduct business transactions. Below are some of the most common VoIP issues and techniques you can use to troubleshoot them

If your VoIP system is working properly, the packets will be delivered in the right sequence. When a VoIP system malfunctions, the packets are transmitted in the wrong order and the calls are hard to hear. This is phenomenon is referred to as network jitter. To resolve the problem, make sure you have enough bandwidth for your particular business needs. 

Have you noticed that your calls drop out all at once? If you can relate, you have experienced packet loss. This occurs when the jitter buffer is inundated with calls. In this scenario, a weak wireless connection or a circuit failure could be the main culprit. To combat this, document and examine these bursts. Doing so will help you discover the true cause of the problem. 

When you are unable to make outgoing calls, it could be due to an overwhelmed server or connectivity issues. To get to the bottom of it, look at one of the calls that failed during this time. That way, you will be one step closer to identifying the problem at hand. 

If you have tried all of these methods and your VoIP phone system still is not working, turn to Reliable Voice & Data Systems. We provide total peace of mind with our unlimited quality technical support. If you are interested in our services and want to learn more, give us a call at (877) 385-6657 or visit our website.

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How To Create Your VoIP Infrastructure

If your business is switching to a VoIP phone system, it is important to make sure you have the right infrastructure for it. Not sure where to begin? Do not worry! We are the experts who can walk you through the process. Keep reading to learn more about setting up your VoIP infrastructure.
  • It is important to choose the service-oriented architecture (SOA) that can coordinate with your business communications, processes and applications. When this is done properly, it is referred to as communications-enabled business processes (CEBP).
  • Next, you will need to settle on the right IP gateway for your business needs. The appropriate IP gateway will have the ability to transfer videos and data to VoIP users. In addition, it establishes a connection between your VoIP phone system and other phone systems. 
  • Redundancy usually has a negative connotation. This is not the case when it comes to your VoIP infrastructure! In fact, redundancy within the network makes it possible for users to gain access to login credentials. In the event of a system failure, the secondary components of your VoIP infrastructure will kick into high gear and take over.
  • Finally, make sure your VoIP infrastructure is compatible with mobile phones. That way, your employees will be able to send and receive phone calls, write messages and join video conferences right from their mobile phone. After all, mobile phones are the next big thing in business communications. 
Could your business could benefit from having a ​VOIP ​phone system? If so, turn to Reliable Voice & Data Systems. We are the premier resource for telecommunications support and VOIP phone systems for both large and small businesses. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Friday, April 27, 2018

Ways To Enhance IT Security

With each passing year, more businesses are storing their information in the cloud. It is important for all business owners to make this shift carefully. Hackers are always on the lookout for sensitive data to exploit during a data security breach. There are steps you can take to avoid this scenario altogether. Keep reading to discover new tactics you can put in place to increase your IT security.

Choose Passwords Wisely
One of the first ways a hacker can gain access to your system is through weak passwords. Do not use weak passwords simply because they are easy to remember. Instead, use strong passwords that are comprised of both letters and numbers. It is also a good idea to change your passwords on a regular basis. This will make it much harder for a hacker to hack into the account.

Protect Your Devices With Encryption
Even strong passwords may not be enough for an advanced hacker. After all, a hacker could bypass entering a password when it is possible to gain complete control of your devices. This can be avoided by encrypting your devices. That way, a hacker will not be able to decipher sensitive business information without the encryption key.

Keep Your Data Secure
When it comes to keeping your data secure, there are two things you should do. For one, be sure to back up your data frequently. Backing up your data can prevent data loss in the event of a cyberattack. In addition, sensitive data should only be accessible to certain employees. You do not want a disgruntled employee to expose sensitive business information to the masses.

Do you have an interest in switching to a cloud based business telephone system? If so, you have come to the right place! We can help your business stay on the cutting edge of technology. To learn more or to schedule a free estimate, give us a call at (877) 385-6657. We deliver all work within budget and on time.

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Monday, April 23, 2018

Gadgets To Pack For Your Next Business Trip

If you've just started a job that requires you to travel frequently, you may not know what to pack in your suitcase. There are a few must-have gadgets you should take with you. To find out what they are, keep reading. 

Mobile VoIP Phone
When you are away from the office, it is still imperative to stay connected to your colleagues and clients. A mobile VoIP phone can make and receive calls from virtually any location. Keeping in touch with co-workers and customers will help you feel like you never even left. 

Laptop
Some tasks are just easier to complete on a laptop, rather than a mobile phone. For instance, it may be easier to send emails or access documents on your laptop. It is also possible to make VoIP phone calls from a laptop, using an internet connection. 

Headphones
Whether you make VoIP calls on your mobile phone or computer, a good pair of noise-cancelling headphones will come in handy. It will enable you to conduct business without the people around you hearing the details your phone conversation. A good set of headphones can also improve the sound quality of a VoIP call. It is a win-win!

If your business is in needs of a new VoIP ​phone system, turn to Reliable Voice & Data Systems. We are the premier resource for telecommunications support and VoIP phone systems for both large and small businesses. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

Don’t forget to follow us on Facebook, Twitter, and Google+!