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Monday, January 14, 2019

How To Manage Your Time During Phone Calls

Your work day can be completely thrown off if you receive an unexpected and lengthy phone call. Do not let this happen to you! Below are some tips that will help you manage your time more efficiently during phone calls.

Quickly Introduce Yourself
When answering the phone at work, it is always a good idea to mention your business' name, your name and role. By quickly introducing yourself to the caller, it will help them assess whether or not you are the right person to talk to. It can also help keep small talk to a minimum. 

Keep Your Priorities Straight
If the caller is calling about something that is not urgent, you might be able to schedule the call. You may be able to postpone the call for later in the day or another day entirely. This will also give you some time to prepare for the call.

Summarize The Call At The End
At the end of the call, be sure to summarize what was discussed and what will be implemented moving forward. This is especially crucial when a lot has been said. It will help both parties remember what the next steps are.

We hope these tips help keep your calls short, sweet and to the point. If your phone system is making it impossible for callers to get through to you, it is time for a change. The professionals here at Reliable Voice & Data Systems can install a new phone system at your business location. To learn more about our services, give us a call at (877) 385-6657 or visit our website.

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Tips For Making A Positive First Impression On The Phone

Talking to someone on the phone for the first time can be an intimidating experience. After all, it is imperative to give them a positive first impression! Below are some tips that will help you accomplish that goal.

Call At An Appropriate Time
In the event that you have not scheduled a call with the client, give them a call at an appropriate time of day. It is a good idea to call them during their normal business hours. As a general rule of thumb, do not call early in the morning or late at night. 

Be Positive
One of the best ways to win people over is through a positive attitude. You can convey this over the phone by maintaining a pleasant tone of voice. After all, it is always better to talk to someone who is in a good mood!

Speak Precisely & Concisely
It is essential to be respectful of your client's time. Therefore, do your best to speak as precisely and concisely as possible. This can help keep the conversation short and to the point.

If there is something that is wrong with your phone system, it is time for a new one. The professionals here at Reliable Voice & Data Systems are ready to help you find the best replacement business phone system. To learn more about our services, give us a call at (877) 385-6657 or visit our website.

Don’t forget to follow us on Facebook and Twitter!

Cloud Storage Tips You May Not Be Aware Of

To a lot of people, the all-encompassing cloud is an elusive idea. There are so many different storage functionalities of the cloud that you may be unaware of. Below are some tips that will help you make the most of your cloud storage space. 

Direct File Uploads
Did you know that you can directly upload files to the cloud? Now you do! It will make things easier to have all of your documents, photos and music files in the same place. 

Encrypt Cloud Data
To make sure that all of your files stay protected in the cloud, it is a good idea to encrypt that data. This will make it harder for hackers to obtain your files. That way, you can rest assured that your files are safe. 

Store Phone Data On The Cloud
It is perfectly normal to have quite a bit of data on your phone in this day and age. Fortunately, it is easy to back up phone data on the cloud. You just have to find out how to integrate the cloud with your device's operating system.

If you would like to have a cloud-based business telephone system installed at your business, turn to Reliable Voice and Data Systems. Our professionals deliver all work within budget and on time. To learn more about our services, give us a call at (877) 385-6657 or visit our website.

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How To Narrow Down Your Search For The Right Phone System

Choosing the right phone system can seem like a daunting task. After all, you want to get it right the first time! Below are some tips to help you narrow down your search for the perfect phone system.

Price
First and foremost, you will want to come up with a price range you feel comfortable with. Not only will this help take a lot of phone systems out of the equation, it will also ensure that you do not go over budget. In this scenario, everyone wins!

Features
You may have a need for a particular calling feature. For example, you may need specific teleconferencing features in order to run business as usual. Since all phone systems are not created equal, this will take a lot of potential contenders out of the running.

Mobile Phone Systems
If you do a lot of traveling for work, you may want to take your phone system with you! In other words, it is a good idea for you to explore mobile phone systems. This will enable you to stay in touch with colleagues and clients even when you are away from the office.

In the event that you are still having trouble narrowing down your search for the right phone system, turn to the professionals here at Reliable Voice & Data Systems! We can help you find a phone system that is ideal for your business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

Don’t forget to follow us on Facebook, Twitter, and Google+!

Security Cameras Can Help Improve Employee Productivity

It is no secret that business owners have security cameras installed to help deter crime and theft at their business locations. Did you know that security cameras can have a positive impact on employee productivity? Keep reading to find out how it works. 

When there are cameras dispersed throughout a business location, the footage will capture the actions of both customers and employees. Business owners can use this to their advantage by monitoring the activities of each employee and providing them with areas for improvement. This can lead to an increase in employee productivity.

Business owners should be honest with their employees and let them know that they are being recorded. After all, it will give them the opportunity to explain that it can help enhance employee performance and safety measures. It is a win-win situation for all parties involved!

Employees who are honest and have been doing their jobs correctly will not be worried. Conversely, employees who have been dishonest will either get their acts together or be fired. All of these outcomes will only make the business more secure.

If your business could benefit from having CCTV security cameras installed, turn to the professionals here at Reliable Voice & Data Systems! We can help you find a surveillance system that suits your wants and needs. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

Don’t forget to follow us on Facebook, Twitter, and Google+!

Why You Should Take Notes Before Calling A Client

Have you ever been on a phone call and noticed your mind start to wander? If so, you are not alone! Below are reasons why taking notes prior to the call can prevent this from happening.

Jot Down Ideas

Some people do not plan ahead before getting on the phone with a client. However, this approach could prove to be disastrous if you are completely unprepared for it. Getting your thoughts out in writing will help you feel confident in your ideas. 

Make A List
When you have a phone call scheduled with someone, it is likely that you will be discussing multiple topics throughout the conversation. If that rings true for you, it is a good idea to make a list of every item you want to delve into. After all, it is better to be safe than sorry! 

Determine The Best Form of Communication
After you have written out your list, you may discover that an email would be a more appropriate form of communication. In this instance, you can explain to the client that a phone call is not necessary and send over the information via email. That way, the client can respond to the email when it is convenient for them.

When your phone system makes it difficult or impossible to get in touch with your clients, it is time to find a new one! The professionals here at Reliable Voice & Data Systems can help you throughout this process. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

Don’t forget to follow us on Facebook, Twitter, and Google+!


Friday, January 11, 2019

Different Ways To Communicate In The Workplace

These days, there are so many different ways to communicate with your colleagues in the workplace. With so many options to choose from, you may not know if a phone call or an in-person conversation is more appropriate to discuss the subject matter at hand. Continue reading to discover when to use each mode of communication in the office. 

In-Person Conversations
If you work in an office with your colleagues, you may be tempted to go over to their desk and strike up a conversation with them whenever you have a question for them. However, in-person conversations should be reserved for situations that are emotional in nature. For instance, it may seem impersonal to fire an employee via email when they are in close proximity to you. 

Emails
When you need to have documentation of your communications with a colleague, emails are the way to go. These emails can serve as record of what has been said by each party involved. That way, you will be able to reference them after the fact. 

Phone Calls
Are you looking for a happy medium between in-person communication and email communication? If so, a phone call is the perfect solution! After all, you will be able to convey more emotion through your tone of voice than an email would. 

If your current phone system is not up to par, it is time for a change. The professionals here at Reliable Voice & Data Systems can help you find the right phone system for your particular business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

Don’t forget to follow us on Facebook, Twitter, and Google+!

VoIP Features That Are Advantageous For Small Businesses

Even if your small business is thriving, there is always room for improvement! Did you know that a VoIP phone system can take a small business to the next level of success? Keep reading to find out what features make this possible. 

Transcribing Voicemails Into Text
Listening to voicemails can be a time consuming task--especially if you receive a lot of them each day. Fortunately, a VoIP phone system can transcribe voicemails into text for you! That way, you can quickly read them and save some of your precious time in the process. 

Digital Receptionist
If your office does not have a dedicated receptionist, you can spend a lot of your work day redirecting phone to the right department. Luckily, a VoIP phone system comes with a digital receptionist! It will help callers find the individual they are trying to connect with. 

Advanced Conferencing Features
If you spend your work days on various conference calls, a VoIP phone system can help them go much smoother. You will be able to send conference call invitations, mute participants, and so much more! It is important to take the time to teach all of your employees about these advanced conferencing features. 


Could your small business benefit from having a new VoIP system installed? If so, turn to Reliable Voice & Data Systems! We can help you discover a phone system that satisfies all of your wants and needs. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

Don’t forget to follow us on Facebook, Twitter, and Google+!