Explain What You Are Doing
When a customer or client hears crickets on a call, they may think you are no longer on the line. Often times, you are working on something for them. Telling them what you are doing prevents silence on the call and keeps them in the loop.
When you really need to stretch out the conversation, you can always turn to small talk. This type of chit-chat can also help you establish a positive relationship. It's a win-win situation!
Put Them On Hold
If all else fails, you can put the person on hold while you take care of the matter That way, you can devote all of your attention to the task at hand. It is always a good idea to tell them how long they will be on hold for.
If your phone system makes it difficult to put people on hold, it is time for an upgrade. Our professionals are equipped to help you find a phone system that is easy to use. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.
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