The Right Way To Put A Call On Hold

Placing a caller on hold can put a damper on the entire call. Fortunately, it does not have to! Below are some tips that can help you successfully put someone on hold. 

Give Them A Reason

First and foremost, it is a good idea to explain to the caller why you are going to put them on hold. This explanation can help justify the wait time for the person on the other end of the call. It can also put their mind at ease that you are taking this time to delve deeper into their inquiry. 

Provide A Time Frame

No one wants to be on hold for an unknown amount of time. Therefore, it is preferable to provide the caller with an estimated wait time. That way, they are aware of how long it should take. 

Thank The Caller

Once you have returned to the call, it is always beneficial to apologize for the inconvenience and thank them for waiting. This will help make the caller feel that they are a valued customer. After all, you want to end the call on a positive note. 

If your phone system makes it difficult for your employees to put callers on hold, it may be time for an upgrade. We can help you find a phone system that is more user-friendly. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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