Ask Direct Questions
When a talkative client is asked an open-ended question, they can take a long time to answer the question. To avoid this, only ask them very direct and relevant questions. Not only will this help keep the length of the call to a minimum, it will also help you get to the heart of the matter.
Offer A Solution
Once you have uncovered what is on the client's mind, do your best to offer a solution in a concise fashion. This approach will let you control the direction of the conversation. In the end, it can minimize the amount of tangents the client goes on.
Discuss Next Steps & Say Goodbye
To conclude the call, it is always a good idea to discuss next steps. This should be the first indication to the client that the current call is ending. After the next steps have been established, you can politely say goodbye. That's all there is to it!
If your phone system is not working properly, it is time to start looking for a replacement. The professionals here at Reliable Voice & Data Systems can help you find a phone system that is tailored to your wants and needs. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.
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