Excellent customer service is one of the most important things you can give to a customer no matter what line of business you’re in. For many businesses, their telephone system allows them to help deliver an acceptable form of customer service. Call forwarding is a feature that will offer many benefits to a company that opts for it.
When a customer calls looking for a specific person to talk to, connecting them with that person immediately is key. Call forwarding will allow you to transfer that customer’s call to the person they need to speak with. With VoIP phones, the call can be transferred within the office, to a phone from their home, or to their cell phone. Staying connected to customers at all times provides excellent customer service.
When a customer calls to speak with you and you’re not around to answer the call, they will be forced to leave you a voicemail or message. Many customers feel discouraged from leaving messages because they feel like the information won’t be held as privately as a phone call would be. Call forwarding will cut down on the amount of office messages and will allow each employee to set up a personal voicemail.
On the Go
Some business require their employees to travel to different parts of the city, country, or even the world. Whether this person is out of the office for half of the day or for a week, call forwarding will make it seem like they never left. Employees can be on the go, but still remain in contact with their clients and customers.
Call forwarding is a small feature with HUGE benefits that will be useful to businesses who utilize it. When your business needs to provide excellent customer service, contact Reliable Voice & Data Systems to inquire about a new VoIP phone system. To learn more, or to schedule a free estimate, give us a call at (877) 385-6657.
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