Quickly Introduce Yourself
When answering the phone at work, it is always a good idea to mention your business' name, your name and role. By quickly introducing yourself to the caller, it will help them assess whether or not you are the right person to talk to. It can also help keep small talk to a minimum.
Keep Your Priorities Straight
If the caller is calling about something that is not urgent, you might be able to schedule the call. You may be able to postpone the call for later in the day or another day entirely. This will also give you some time to prepare for the call.
Summarize The Call At The End
At the end of the call, be sure to summarize what was discussed and what will be implemented moving forward. This is especially crucial when a lot has been said. It will help both parties remember what the next steps are.
We hope these tips help keep your calls short, sweet and to the point. If your phone system is making it impossible for callers to get through to you, it is time for a change. The professionals here at Reliable Voice & Data Systems can install a new phone system at your business location. To learn more about our services, give us a call at (877) 385-6657 or visit our website.
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