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Thursday, April 2, 2020

Ways To Strike A Balance Between Surveillance and Employee Privacy

CCTV security cameras can help protect your business from theft. However, some employees may argue that this type of surveillance can impede on their privacy in the workplace. Below are some steps you can take to strike a balance between surveillance and employee privacy. 

Be Transparent About Your Security Measures
Business owners should be transparent about any new security measures with their employees. After all, employees have a right to know that they are being recorded when they are at work. It is important for management to explain why security cameras are being implemented at the business and how the footage will be used. 

Keep Cameras In Plain Sight
It is better to keep security cameras in plain sight. Keeping security cameras visible will help dispel any fears that employees are being spied on by their superiors. In addition, when employees know that their every move is being documented, they are less likely to steal from the company. 

Do Not Infringe On The Right To Privacy
Everyone has the right to privacy. This is a right that should not be infringed upon. To make sure that employees still maintain a sense of privacy, never install security cameras in restrooms and dressing rooms.

Are you interested in having a CCTV security camera system installed at your business location? If so, the professionals here at Reliable Voice & Data Systems can help keep your business safe and secure. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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How To Handle Communication Breakdowns In The Workplace

Workplaces can be filled with all different kinds of communicators. When people having different ways of communicating, it can lead to communication breakdowns. Below are some tips that can help you work through communication errors at work. 

Use The Right Method of Communication
Misunderstandings can arise from emails that convey the wrong tone. This could be avoided altogether by getting on a phone call with a colleague because they will be able to hear the tone of your voice and gain some perspective on the context of the message. If there is a visual component to your message, you may want to have a video call with them instead.

Be Honest
They say that honesty is the best policy. This expression is especially true when it is applied to the workplace. Miscommunications can be prevented when management is honest and transparent with their employees. 

Have Weekly Meetings
When you do not communicate effectively with your workers on a regular basis, a lot can get lost in translation. Conversely, you can open up the lines of communication with your colleagues by hosting weekly meetings with them. That way, you are scheduling time into your busy schedule each week to converse with your coworkers. 

Are the communication breakdowns in your office the result of a malfunctioning business phone system? If so, turn to the professionals here at Reliable Voice & Data Systems to help you find a replacement. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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How Non-Verbal Communication Skills Play A Role On Phone Calls

You may think that non-verbal communication does not matter when you are conversing with someone on the phone because they cannot see you. However, non-verbal communication does play a role when you are talking on the phone! Continue reading to discover what kind of impact non-verbal cues can have on phone calls. 

Posture
Whether you like it or not, your body language can do a lot of talking on a phone call! That being said, it is important to have good posture during your next client call. Standing upright will make you feel more self-assured and give you the ability to speak with confidence. 

Smiling
It is no secret that putting a smile on your face can improve your mood. That is why salespeople are encouraged to smile from ear to ear and look in a nearby mirror when they are on a sales call with a client. Maintaining a smile throughout the call will help them keep a positive attitude and this will come across in the tone of their voice

Hand Gestures
There are a lot of people who talk with their hands. In other words, they use plenty of hand gestures when they speak and it is meant to emphasize what they are saying. Making hand gestures while conversing with someone on the phone can allow them to be more animated in regards to their vocal inflection and intonation. 

If your current phone system is not allowing your employees to make calls in the first place, it is time to invest in a new one! The professionals here at Reliable Voice & Data Systems are ready to help you find the best phone system for your business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Tips For Building Rapport With Your Remote Workers

It is becoming more commonplace to work alongside remote workers. Do you work with remote employees? If so, continue reading to discover new ways to build rapport with them. 

Set Up A Team Chat
Establishing channels of communication between local and remote workers is possible through the use of team chat rooms. They can discuss their interests and hobbies to uncover what they have in common. At the end of the day, it will give your employees the chance to get to know each other better. 

Use Emojis
In the informal team chat room, team members can get their point across with the use of emojis. Emojis can help clarify what kind of tone is intended for that particular message. It is just another way for your employees to communicate their emotions to one another. 

Host Video Conference Calls
If your phone system has video conferencing features, it is a good idea to use them to connect with your remote employees. This will give you the opportunity to get some face time with them. Not only will you hear the tone of their voice; you will also get to see what messages their body language conveys. 

Does your current business phone system make it difficult or impossible to connect with your remote workers? If so, the professionals here at Reliable Voice & Data Systems can help you find the right phone system for your business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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What People With Good Phone Etiquette Never Do On Calls

It is natural for people to believe that they exhibit proper etiquette when they are on the phone. They may be unaware that certain behaviors fall into the category of poor phone skills. Find out what people with good phone etiquette never do on phone calls.

Making Interruptions
When talking to someone on the phone, you may want to put your two cents in. However, you should not interrupt the other person when they are talking. After all, it can come off as rude because it shows that you do not care about what the other person is saying. 

Multitasking
It is no secret that people are busier than ever these days. Nonetheless, you should not be multitasking while talking to someone over the phone. You can show that person some respect by giving them your undivided attention. 

Not Disclosing The Use Of Speakerphone
You should never put someone on speakerphone without letting the caller know. This is due to the fact that they may share sensitive information during the conversation that is meant for only you. If you do want to use the speakerphone option, you should ask for their permission in order to do so. 

Is your phone system making it challenging to converse with colleagues or clients? If you can relate, the professionals here at Reliable Voice & Data Systems can help you find the ideal phone system for your business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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How Business Owners Can Save Money On Phone Bills

Are you a business owner who shutters at the thought of paying your phone bill every month? If you can relate, you may be paying too much for it. Below are some tactics you can use to save money on your phone bill.

Stick To The Bare Necessities
You can cut down on your expenses by sticking to the bare necessities. This is especially true when it comes to your business phone system. Getting rid of any additional features and services that your phone system has can help you save a pretty penny. 

Reduce The Number Of Phones
Do you have employees at your company who do not need access to a phone? If so, you may want to take those phones away from those employees. Decreasing the number of phones you have in your office is another way to save money in the long run.

Do Some Research
When all else fails, it is a good idea to do some research on the other phone plans out there. After all, there might be a less expensive phone plan that could suit your needs. It is better to spend the time doing this research than to keep spending an exorbitant amount on your monthly phone bills.  

Would you like to save money on your phone bills? If so, the professionals here at Reliable Voice & Data Systems can help you find a phone system that is more cost-effective for your business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Ways For Call Center Employees To Deal With Stress

There is no way to sugarcoat it--working in a call center can be very stressful! Fortunately, there are certain things call center employees can do to keep their stress levels under control. Keep reading to find out what they are. 

Don't Take It Personally
When you are on the phone with a frustrated customer, they might be taking their frustration out on you. However, do not take this personally. Just keep calm and handle the call in the most professional way possible. 

Take A Deep Breath
Taking a deep breath after a stressful situation can help you calm your nerves. This is a tip that only takes a few seconds to accomplish and it can have a positive impact on your mind. When your mind is clear, you will feel more capable of tackling the rest of your work-related responsibilities. 

Leave Work At The Office
After a long day of work at a call center, it is important for employees to leave work at the office. In other words, they should do their best not to bring home the stress they may have experienced during the workday. Striking the right work/life balance is key when it comes to preventing burn out. 

Is your call center in need of a new business phone system? If so, the professionals here at Reliable Voice & Data Systems can help you find the one that is right for your particular call center. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Ice Breakers To Use During Conference Calls

Having a conference call with your team at work is a great way to get to know your fellow colleagues. Engaging in a few ice breaker activities can help you do just that! Keep reading to find out which ice breakers you may want to use to kick off your next conference call.

Introduce Your Colleague
It is customary for team members to introduce themselves during conference calls. You can take this a step further by asking people to team up and introduce each other instead! That way, they will learn interesting facts about their counterpart and then report these findings to the whole team. 

It's In The Bag
You can learn a lot about a person based on what they have in their bag. After all, they will carry things around with them that are important to them. To play this game, start with standard items that people are bound to have with them and then gradually switch to more obscure objects.

Memory Games
You can make sure that the participants of the conference call are paying attention by quizzing them on what they have just seen. To engage in this type of game, establish teams and then ask questions at the end of each segment of the call. The participants will be able to confer with their team members to come up with the right answer. 

Is your current phone system making it difficult or impossible to host conference calls with your employees? If so, turn to Reliable Voice & Data Systems for assistance. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Monday, March 2, 2020

How To Master The Art Of Conference Calls

Conference calls have become an indispensable part of work culture. Have you mastered the art of conference calls? If not, keep reading to learn more. 

Steer Clear of Technical Difficulties
The last thing you want to deal with on a conference call in front of your colleagues or clients is technical difficulties. To steer clear of technical difficulties, be sure to familiarize yourself with the phone system you will be using. Failing to become comfortable with this technology prior to the call could keep the participants on the call waiting. 

Be Positive
When hosting a conference call, it is normal to feel nervous. However, it is important to channel that nervous energy into positive energy. You can accomplish this by smiling and maintaining a positive attitude throughout the call. 

Stay Focused
It is imperative for the host of the call to remove any possible distractions from the conference room. To do this, remember to turn off the notifications on your phone and computer. That way, the host can stay focused on the topic at hand. 

If your business phone system makes it difficult or impossible to conduct conference calls, it is time for an upgrade! The professionals here at Reliable Voice & Data Systems can help you find a phone system that has all of the conferencing features you need. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Ways To Keep Your Security Camera System Safe

Investing in a CCTV security camera system is a great way to help keep your business safe. It is up to every business owner to make sure that they stay safe and secure. Below are some tips that can prevent hackers from gaining access to security cameras.

Make Sure The Network Is Secure
The importance of having a safe and secure network cannot be overstated. After all, an unsafe network could make your data accessible to hackers. Having your data encrypted can provide another layer of protection for your security camera system. 

Have A Unique Password
One mistake that people often make when setting up a security camera system is choosing an easy or obvious password. While it may be easier for you to remember, it also increases the chances of a hacker being able to hack in. To avoid this, be sure to use a unique password that only you would know. 

Do Not Purchase A Used Security Camera
Some people buy used security camera systems to save some money. However, it is possible for the previous owners to gain access to the system. To err on the side of caution, only purchase new security camera systems. 

Are you in the market for a new security camera system? If so, the professionals here at Reliable Voice & Data Systems can help you find one that is perfect for your particular business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Tips For Sounding Professional On The Phone

There are some people who spend their days at work talking to clients or customers on the phone. If you are one of them, you know how imperative it is to sound professional on the phone. Below are some tips that can help you do just that. 

Rehearse Your Elevator Pitch
They say that practice makes perfect. Be sure to rehearse your elevator pitch regularly and get it down pat. That way, you can speak with confidence in your voice. 

Get Constructive Criticism
You are probably very used to the sound of your own voice. Therefore, it can be difficult to know what you need to work on. Ask a colleague to give you their honest opinion of your voice and areas that you can improve on. 

Be Enthusiastic
It is imperative to put some energy behind your voice. After all, your enthusiasm can become contagious! If you are excited about something, the person on the other end of the phone is bound to get excited too. 

Is your current business phone system making it difficult to connect with customers or clients? If so, turn to the professionals here at Reliable Voice & Data Systems for help. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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How To Get Your Employees To Listen To You

Do you ever get the feeling that your employees are not really listening to you? If so, it is time to change that! Below are some tactics that will get your employees to listen up.

Use Open-Ended Questions
There is no better way to open up a conversation than asking open-ended questions. That way, the employee can feel free to express their opinion and explain their point of view. It is crucial for a boss to allow the employee to finish their thought so they can fully take in what has been said. 

Let Others Join The Conversation
An employee may feel intimidated when they are talking to their boss. To make things a little less formal, let other people join in on the conversation. Being in a group setting will allow the employee to feel more at ease. 

Lighten The Mood With Humor
When all else fails, you can lighten the mood with some humor! This tactic can help reduce the tension that exists in a boss to employee relationship. It can also make a boss appear more approachable. 

Communicating with your employees in an effective manner is of the utmost importance. If your phone system prevents you from doing that, turn to Reliable Voice & Data Systems for assistance. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Tips For Having A Successful Conference Call

Conference calls can be stressful--especially for the host. Will you be hosting a conference call for the first time at work? If so, below are some tips that will allow you to have a successful conference call.

Choose The Right Conference Room
First and foremost, you will need to select a conference room to have the call in. Make sure that the room can accommodate all of the people who will be participating. You don't want to have them standing because there aren't enough seats. 

Test The Sound Quality
Next, you will want to test the sound quality of the call. To do this, ask your remote team members if they can hear you clearly. After all, the conference call will not be very effective if your remote workers are having trouble hearing you. 

Invest In New Equipment
Last but certainly not least, you may need to invest in new equipment in the event that your remote workers cannot hear you. It is important for businesses to stay on the cutting edge of technology in all aspects. In other words, out with the old phone system and in with the new!

If you need to invest in a new phone system that has conferencing features, we are here to help! Trust the professionals here at Reliable Voice & Data Systems to find you the perfect phone system. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Ways To Make A Good First Impression Over The Phone

Making a good first impression can be a daunting task for anyone. The same holds true even if it is over the phone! Below are some tips that can help you impress the person on the other end of the phone call.

Plan Ahead
It is always a good idea to plan ahead for an upcoming phone call. Set aside some time to think about what the goal of the call is. Ultimately, this will help prepare you for the call and give you the confidence you'll need to get your point across. 

Take Notes
When you are on the phone with someone, that person will not be able to see what you are doing. You can use this to your advantage by taking notes prior to the call. That way, you can look down at your notes during the call to keep the conversation on the right track. 

Practice Your Talking Points
Be sure to practice your talking points prior to making the call. This will allow you to sound knowledgeable in regards to the topic you will be discussing. Rehearsing the call ahead of time can also help you avoid any pitfalls you could encounter. 

If your phone system did not make a good first impression on you, it is time to switch to a new one! The professionals here at Reliable Voice & Data Systems can help you find a phone system that you are impressed with. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Technology Can Foster Collaboration In The Workplace

It is commonplace for employees to collaborate on projects together. After all, they are all working towards the same goal. Continue reading to find out how technology can foster this type of collaboration in the workplace.

Emails
Emails can help you relay information to your team quickly and efficiently. However, an email may not be the best route to go if you need to have a conversation with your team members. In that case, you can use email as a tool to set up a phone call or a video conference call with your coworkers. 

Phone Calls
When it comes to working on a project with others, it is important to steer clear of communication errors and misunderstandings. You can accomplish this by getting on a phone call with your colleagues. That way, you can make sure that everyone is on the same wavelength. 

Video Conference Calls
In the event that the phone call was not enough, you can take it to the next level by coordinating a video conference call with your coworkers. This is especially helpful if there is a visual component to the project that you are working on. This will allow everyone to see how the project is coming along.

Are you looking for a phone system that also has a video conferencing feature? If so, our experts can help you find the phone system that is ideal for your particular business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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How A VoIP Phone System Can Increase Productivity At Work

There are only so many hours in a day. That is why there is such an emphasis on being as productive as possible during working hours. Keep reading to discover how using a VoIP phone system can help employees be more productive during the workday.

Save Time
If your employees have multiple voicemail accounts, they will most likely waste precious time checking their inbox for messages. Luckily, a VoIP phone system can collect voicemail messages from multiple inboxes. In the end, this streamlined approach can help your employees save time.

Better Customer Experience
Customers who are calling your business do not want to wait around for someone to answer the phone. Instead, they want to get the answer to their question or concern immediately. An automated VoIP phone system can give your customers the solutions they have been looking for in a matter of moments. 

Remote Access
It is becoming more and more common for people to work from home or work while they are traveling. VoIP phone systems have helped make this a reality. After all, VoIP phone systems can be accessed remotely.

Do you suspect that your traditional phone system is preventing your business from reaching its full potential? If so, the professionals here at Reliable Voice & Data Systems are ready to help you find a VoIP phone system that is right for your business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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