How Non-Verbal Communication Skills Play A Role On Phone Calls

You may think that non-verbal communication does not matter when you are conversing with someone on the phone because they cannot see you. However, non-verbal communication does play a role when you are talking on the phone! Continue reading to discover what kind of impact non-verbal cues can have on phone calls. 

Posture

Whether you like it or not, your body language can do a lot of talking on a phone call! That being said, it is important to have good posture during your next client call. Standing upright will make you feel more self-assured and give you the ability to speak with confidence. 

Smiling

It is no secret that putting a smile on your face can improve your mood. That is why salespeople are encouraged to smile from ear to ear and look in a nearby mirror when they are on a sales call with a client. Maintaining a smile throughout the call will help them keep a positive attitude and this will come across in the tone of their voice. 

Hand Gestures

There are a lot of people who talk with their hands. In other words, they use plenty of hand gestures when they speak and it is meant to emphasize what they are saying. Making hand gestures while conversing with someone on the phone can allow them to be more animated in regards to their vocal inflection and intonation. 

If your current phone system is not allowing your employees to make calls in the first place, it is time to invest in a new one! The professionals here at Reliable Voice & Data Systems are ready to help you find the best phone system for your business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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