Thursday, December 27, 2018

How To Strengthen Customer Relationships On The Phone

Establishing a positive relationship with a client can be challenging--especially if you have never met them in person. Luckily, there are things you can do to strengthen a professional relationship over the phone. Keep reading to find out what they are.

Prepare For Calls In Advance
Failing to plan is planning to fail. This old adage rings true if you do not prepare for client phone calls ahead of time. Having mock phone calls and reviewing old phone calls in your office can help any employee improve their phone etiquette skills. 

Communicate Frequently
You never want a client to feel like you have forgotten all about them. You can avoid this by communicating with them on a regular basis. Giving a client a call to update them on any progress you have made on their behalf will reassure them that you are keeping them in the loop.

Know When A Phone Call Is Needed
In some instances, an email to a client simply will not do. After all, it may be easier to explain the situation over the phone rather than in an email. A phone call is also preferable if you believe that the right tone cannot be communicated effectively in writing. 

When your phone system is holding you back from connecting with clients, something must be done. Turn to the professionals here at Reliable Voice & Data Systems if you would like to upgrade to a new phone system. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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