Tuesday, August 27, 2019

Incentive Ideas for Call Center Employees

When you own a call center, it is important to motivate your employees to work their hardest. One way to achieve this goal is by offering enticing incentives. Below are some incentive ideas that can inspire your employees to improve their performance at work.

Contest For The Most Phone Calls Handled
Who doesn't love a good contest? Holding a contest for placing the most calls in a call center can really make the phone ring off the hook! This type of contest is particularly effective when a cash prize is at stake. 

Customer Service Points
Are you interested in helping your employees provide better customer service? If so, scoring your employees based on their customer service interactions can make all the difference. The employee who scores the most customer service points at the end of the year wins money, a gift card or merchandise.

It is also a good idea to award teams that perform well throughout the year. When employees know that they can be rewarded at any moment, they are bound to put their best foot forward at all times. This is especially true for people who have a competitive nature.

If your call center's phone system is on the fritz, it is time for a new one! You can turn to the professionals here at Reliable Voice & Data Systems for all of your telecommunication needs. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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