A business is only as good as its customer service. You can offer the best products and services available, but if you don’t have excellent customer service to match, your reputation and business transactions could see a huge drop. To help improve your company’s customer service, consider adopting VoIP as your phone system.
Customized Attendant
Having someone answer the phones at all hours of the day isn’t a luxury many businesses can afford to have. With many VoIP systems, you can create an easy and organized menu system that can direct callers to specific departments. You can even set up a friendly greeting, create a section with answers for frequently asked questions, and have it list off current promotions.
Customized Hold
Putting customers on hold when they’re calling your business is not ideal, but sometimes it is necessary when trying to connect them with the right person. Fortunately, many VoIP systems allow you to customize what the caller hears whilst they are on hold. Rather than playing boring music, have your latest products and sales be advertised. Or even offer tidbits of information about the company to stand apart from all of your competitors.
Click-to-Call
Being able to click and call a phone number on your business’s website will increase the amount of calls you receive. Giving a potential customer the option to call with just one click can be the difference between a sale and a missed sale. Appeasing to the short attention span will keep the consumer locked in, rather than having them write down the number so they can dial it later.
VoIP isn’t just an affordable phone system solution, it’s one that comes with an endless amount of features that will benefit your business. When it’s time to switch over to VoIP, contact the experts at Reliable Voice & Data Systems. To learn more, or to schedule a free estimate, give us a call at (877) 385-6657.
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