Monday, May 7, 2018

How To Handle VoIP Issues

When something goes wrong with a VoIP phone system, it is crucial to get the system back up and running as soon as possible. This is especially true for sales organizations that rely heavily on phone calls to conduct business transactions. Below are some of the most common VoIP issues and techniques you can use to troubleshoot them

If your VoIP system is working properly, the packets will be delivered in the right sequence. When a VoIP system malfunctions, the packets are transmitted in the wrong order and the calls are hard to hear. This is phenomenon is referred to as network jitter. To resolve the problem, make sure you have enough bandwidth for your particular business needs. 

Have you noticed that your calls drop out all at once? If you can relate, you have experienced packet loss. This occurs when the jitter buffer is inundated with calls. In this scenario, a weak wireless connection or a circuit failure could be the main culprit. To combat this, document and examine these bursts. Doing so will help you discover the true cause of the problem. 

When you are unable to make outgoing calls, it could be due to an overwhelmed server or connectivity issues. To get to the bottom of it, look at one of the calls that failed during this time. That way, you will be one step closer to identifying the problem at hand. 

If you have tried all of these methods and your VoIP phone system still is not working, turn to Reliable Voice & Data Systems. We provide total peace of mind with our unlimited quality technical support. If you are interested in our services and want to learn more, give us a call at (877) 385-6657 or visit our website.

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