The Skills Every Call Center Representative Needs To Have

Do you enjoy interacting with people over the phone? If you can relate, a job at a call center might be the perfect fit for you. Continue reading to uncover what skills a call center representative should have.

Active Listening Skills

In order to be a good communicator, you need to have active listening skills. This is amplified when you are a call center representative because you will be required to understand what the caller needs. When you know how to direct the call, it can result in excellent customer service. 

Multitasking Skills

Are you always juggling multiple projects at once? If so, that is an indication that you are a natural mutitasker. This skill can come in handy as a call center representative because you may be handling various tasks from a caller. 

Problem-Solving Skills

In some cases, callers may be calling due to a defective product or service. Call center representatives should be equipped to tackle any problem that is thrown their way. Problem-solving skills will help you get to the bottom of the issue. 

Do you own a call center that is considering upgrading the telecommunications infrastructure? If so, turn to Reliable Voice & Data Systems. We can help you choose the business phone system that will best serve your needs. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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How To Minimize Disruptions During A Telecommunications Upgrade

The last thing you want to deal with during a telecommunications upgrade is an issue. Nonetheless, many businesses experience all sorts of problems when going through this transition period. Below are some tips and tricks that will help you reduce disruptions in the interim.

Check Your Internet Connection

If you are upgrading to a VoIP phone system, it is imperative to make sure that your internet connection can handle it. If your business has a poor internet connection, you can have a hybrid system installed. That way, the analog system and the new VoIP system will have more bandwidth to spare.

Make Sure Your Provider is Reliable

Losing phone service is every business' worst nightmare. You can steer clear of this scenario by evaluating your provider's reliability. To do this, simply find out how long their uptime is in the event of a system failure. After all, you deserve to know how long it will take to get your phone service back up and running.

Create a Backup Plan

Those who fail to plan are planning to fail. This adage holds true when it comes to your telecom system. Since natural disasters are unpredictable, it is important to have an emergency backup plan in place. When calls are disabled at the local level, let your customers know that you can be reached via a chat platform or an email address. In this case, it is better to be safe than sorry!

When you tackle the challenge of upgrading your telecommunication infrastructure, ease your worries by selecting a VoIP system. If you think VoIP is right for your business, contact Reliable Voice & Data Systems. To learn more, or to schedule a free estimate, give us a call at (877) 385-6657.

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Tips For Writing A Digital Receptionist Script

Does your business have a VoIP phone system that comes with a digital receptionist? If so, you are in luck! Below are a few tips that will help you make the most of it. 

Know Your Audience

There will be two different kinds of callers. On one hand, you have people calling who know the party's extension. On the other hand, you will have callers who do not know the exact extension or department they need to be transferred to. Your digital receptionist can help direct the call in either direction. 

Provide Common Menu Options

Nowadays, people expect to hear common menu options when they call a business. For example, a digital receptionist might say press 0 to hold for the next available associate. In this particular case, predictability is a good thing!

Announce Any Changes

If you have recently changed your menu options, it is important to let callers know. After all, they could be entering extensions based on previous calls they've made in the past. Once enough time has passed, you can remove this announcement. 

Are you interested in having a VoIP phone system installed? If so, choose Reliable Voice and Data Systems! We are the premier resource for telecommunications support and VOIP phone systems for both large and small businesses. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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How AI Could Impact VoIP

Have you ever thought about how Artificial Intelligence (AI) could impact VoIP? Probably not! We are here to uncover the connection between these two. Keep reading to find out more. 

Call Centers
AI could be the perfect solution for call centers. After all, it could handle incoming calls queue. AI could provide the caller with different options to help route the call to the right extension.

Conference Calls
A lot of businesses depend on VoIP phone systems to conduct meetings. In the future, AI may be able to automatically translate from one language to the next on a conference call. If you have clients or employees who speak a different language, this could come in handy!

Digital Receptionist
It is more and more common to have a digital receptionist. Siri and Alexa are two well-known examples of this. One day, it might be possible for AI to match the caller's personality and mood.

The possibilities above are just speculation. VoIP, on the other hand, could serve as a the communications infrastructure for a business in this day and age! If you could benefit from a VoIP system, turn to Reliable Voice & Data Systems. We are the premier resource for telecommunications support and VOIP phone systems for both large and small businesses. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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An Introduction To Structured Cabling

Are you totally lost when it comes to structured cabling? If you can relate, keep reading! Below is a simple guide to structured cabling for business owners.

How Structured Cabling Should Look
One thing is for certain--it should not look like a tangled mess of cables! As the name suggests, structured cabling should have an organized infrastructure and appearance. Not only will it be more pleasing to the eye, it will also be easier to identify the different components of the system.

The Key Components
While every structured cabling configuration is unique, they all have cable pathways, cables, and hardware. A major distinguishing factor here is the type of cables that are used. They can either be fiber optic cables or copper cables. 

The Benefits of Structured Cabling
There are a myriad of benefits that come with having a structured cabling system for your business. First and foremost, it helps keep a business connected at all times. In addition, it ensures that your business will maintain consistent and efficient communications. Lastly, small and large businesses alike can benefit greatly from structured cabling. It's a win-win situation for all business owners.

We are here to provide your New York City and Long Island business with the best network cabling services available to improve your telecommunication infrastructure. We offer competitive rates, exceptional services and we utilize only the highest quality equipment. You can trust us to get the job done right. To learn more about our services, give us a call at (877) 385-6657.

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Ways To Protect Your CCTV Cameras From Hackers

It seems that hackers want to get their hands on any kind of sensitive data they can find. They have even found ways to hack into security cameras! If you are a business owner, discover how to protect the security cameras at your physical business location.

Keep Passwords and Login Credentials Safe

It is crucial to note that security cameras can be hacked both locally and remotely. In order for it to be hacked locally, a hacker could enter the correct password on the wireless network. A remote hack would require the hacker to gain access to the system with the right login credentials. To prevent these scenarios from happening, keep your login credentials and passwords safe. Choose uncommon passwords with capitalized letters, numbers and symbols. Furthermore, be sure to update them on a regular basis. 

Put Your Security Camera On Its Own Secured Network

To err on the side of caution, you can put your security cameras on its own network. This can help protect you from a hacker who gains access to your other devices on the network. In addition, you can secure a wireless network with WPA2. 

Use Encryption Whenever Possible

Last but certainly not least, try to use encryption when possible. Without the encryption key, a hacker would not be able to understand the sensitive business information they are trying to retrieve. 

If you would you like to have new CCTV security cameras installed, turn to Reliable Voice & Data Systems. We offer a full line of video cameras. To learn more about our services, give us a call at (877) 385-6657.

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Best Practices For Communicating With Remote Employees

It is becoming more commonplace to work with remote employees. This has become possible due to advancements in communication devices, such as VoIP phones. Continue reading to uncover the best practices for communicating with remote employees. 

Utilize The Same Communication Platforms
In this day and age, there are so many different ways to communicate with remote employees. There are a plethora of chat and messaging plaforms to choose from. One sure-fire way to ensure that you stay in touch with your remote employees is setting them up with accounts on your communication platforms. 

Be Clear & Concise
Being clear and concise is a good rule of thumb, no matter what medium you are communicating through. This becomes increasingly important when you do not have the luxury of chatting with someone face-to-face. Make sure that all of your communications with a remote employee are short, sweet and to the point. 

Be Prepared To Answer Questions
Since remote workers do not come to the office, they might have even more questions than your local employees. With this in mind, make yourself available to answer any questions that your remote employees may have. When they have all the information that they need, it will be easier for them to carry out their tasks from home. 

If you are looking for an easier way of communicating with your remote employees, consider a VoIP phone system. Turn to Reliable Voice & Data Systems for all of your communication needs. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Tips For Internal Communications

When it comes to internal communications within a company, there are certain things you should do. If you want to improve upon your internal communications, you have come to the right place! Keep reading to discover the best practices for internal communications. 

Keep It To A Minimum

You may think that sending out a lot of emails to your employees is a way of being transparent. However, some employees may start to skim through or ignore excessive emails. To err on the side of caution, only send out emails that are imperative for your employees to be aware of.

Be Clear With Your Intentions

When communicating with employees, it is always a good idea to let them know where the company is headed and why it is going in that direction. This will give your employees the opportunity to get behind the company's strategy. That way, the executives and the employees are all on the same page.

Put The Spotlight On Your Employees

Whenever possible, let your employees be in the spotlight. Focusing on certain employees within the company can enhance morale and motivate others to do well. All in all, it shows that employees are just as important as C-Suite level executives and helps level the playing field. 

It is no secret that the success of your internal communications relies heavily on your business phone system. If your business phone system needs to be replaced or upgraded, turn to Reliable Voice & Data Systems. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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