Tips For Writing A Digital Receptionist Script

Does your business have a VoIP phone system that comes with a digital receptionist? If so, you are in luck! Below are a few tips that will help you make the most of it. 

Know Your Audience

There will be two different kinds of callers. On one hand, you have people calling who know the party's extension. On the other hand, you will have callers who do not know the exact extension or department they need to be transferred to. Your digital receptionist can help direct the call in either direction. 

Provide Common Menu Options

Nowadays, people expect to hear common menu options when they call a business. For example, a digital receptionist might say press 0 to hold for the next available associate. In this particular case, predictability is a good thing!

Announce Any Changes

If you have recently changed your menu options, it is important to let callers know. After all, they could be entering extensions based on previous calls they've made in the past. Once enough time has passed, you can remove this announcement. 

Are you interested in having a VoIP phone system installed? If so, choose Reliable Voice and Data Systems! We are the premier resource for telecommunications support and VOIP phone systems for both large and small businesses. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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