Customer Service Phrases To Use On The Phone

It is no secret that certain phrases can catch a customer's attention. Are you a customer service representative looking to improve your vocabulary? If so, keep reading to learn new customer service expressions.

I Am Happy To Help
After asking the caller about what they need, it is always a good idea to answer with "I am happy to help you with that." By using a positive word like happy, you are already putting the them in a better mood. This phrase can also help you build a relationship with the customer.

I Will Send You An Update
There may be times when you will not be able to assist the customer on the phone. In these cases, let the customer know that you will look into the matter and send them an update. Be sure to give them an exact time or date when they should expect to hear from you.

Thank You For Your Feedback
At the end of the call, remember to thank the person for calling and for giving their feedback. If this one customer had an issue with your product or service, it is possible that other customers are dealing with it as well. Not only will this feedback allow you fix an existing problem at your company; it will also help end the call on a positive note.

When your business phone system is holding you back from having the best phone calls possible, it is time to invest in a new one. We can assist you on your search for the perfect phone system. To learn more, or to schedule an appointment, give us a call at (877) 385-6657.

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