The Benefits of Call Accounting

Are you interested in saving money and keeping your profits on the rise? If so, call accounting could help your business do just that! Below are some of the benefits you will reap from call accounting.

• Call accounting can be installed quickly; which minimizes downtime.
• The staff can be trained on how to use call accounting in a short amount of time. 
•  As long as you have an internet connection you can access the system.
• Call accounting is convenient because it can be accessed on multiple devices.
• Delivers reports automatically to your desktop. 
• Display precise information about your phone line usage.
• Equips managers with timely information about employee telephone usage. If employees are misusing the amount of time spent on the phone, call accounting will make this apparent. 
• It will help employers identify positive and negative telephone trends.

With call accounting, you will harness the power of streamlined communication. It is definitely effective for businesses that need better internal communication. Best of all, it could potentially save you money in the long run. If you think that call accounting is a good fit for your business, call 1-800-287-4500 today. We offer free consultations. 

Web Source: http://www.carouselindustries.com/company/newsletter/advantages-to-using-web-based-call-accounting-software

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Features of CCTV Systems

Are you interested in increasing the security of your workplace? If so, you've come to the right place! CCTV security cameras make your business a safer place to work. Below are some of the features included in a CCTV system.

Cameras
When you have CCTV installed for your business, security cameras capture everything that goes on. These cameras can be equipped with special features, such as nighttime vision and infra-red capabilities.

Digital Recording
Digital recording devices are great for viewing details such as a persons face, reading a license plate or using a single camera to cover a large area. 

Remote Viewing
You don't have to be at your actual business location to view the footage. You can access the system anywhere as long as you have an internet connection. Talk about convenience!

At Reliable Voice and Data Systems, we believe that CCTV cameras can enhance the safety and security of your business. It can also protect against theft and serves as a record of everything that goes on at your business' location. If you need a CCTV system installed, call 1-800-287-4500 today! We offer free consultations.

Web Source: http://adtsecurityblog.com.au/2015/03/06/what-you-need-to-consider-when-installing-cctv-cameras-in-the-workplace/

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​Copper vs. Fiber Cabling: Which One Is Right For Your Business?

We offer structure cabling services here at Reliable Voice and Data Systems. People always ask us what's better: copper or fiber cabling? We are here to give you the facts and let you decide for yourself.

Copper Cabling

• Copper cabling allows you to access Power over Ethernet (PoE). With PoE, you can power phones and CCTV. If the power goes out unexpectedly, PoE is not affected.
• Structured copper cabling allow you to use less expensive electronics.
• Most TDM environments were designed to be compatible with copper cabling. 

Fiber Cabling

• Fiber cables weigh far less than copper cables.
• Since fiber is dielectric, it is non-flammable. This is an important safety feature of fiber cabling.
• It has a higher bandwidth than copper. Therefore, it could carry approximately 31,000 calls at once!

Reliable Voice and Data is here to provide your New York City and Long Island business with the best network cabling services available to improve your telecommunication infrastructure. We offer competitive rates, exceptional services and we utilize only the highest quality equipment. As the leading network cabling company in New York City, you can trust us to get the job done. Contact us to receive a free estimate. Call us at 1(800) 287-4500, today!

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Things To Consider Before Purchasing A Business Telephone System

So you've finally made the decision--you are going to purchase a new telephone system for your business. That's great news! Before you take the plunge, it's best to do your research. After all, it's better to be safe than sorry. Below are some things you should take into consideration before purchasing a business telephone system.

Advanced Features
When you purchase a new business telephone system, it is important to look at the features that are included. Do you need caller ID, voicemail and conferencing capabilities for your business? If so, a VOIP telephone system is right for you. 

Multiple Locations
Has your business expanded into multiple locations? If so, you will need a system that supports communication between all locations. If this rings true for you, a cloud based telephone system is best for you. 

Mobile Solutions
Are your employees always traveling for work? If so, our mobile solutions are a great option for your business. That way, your employees can be reached no matter where they are.

Reliable Voice and Data Systems Inc. specializes in simplifying design and set up of small business phone systems. We only use the most trusted suppliers who have thoroughly tested all of their equipment prior to distribution.  Contact us today to receive a free consultation and estimate. We deliver all work within budget and on time with 24 hour service availability. Call us at 1(800) 287-4500, today!

Web Source: http://custom.crn.com/cloudlive/intelisys/assets/pdf/ShoreTel-9-things-to-consider-when-buying-a-phone-system.pdf

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Frequently Asked Questions About VOIP

At Reliable Voice and Data Systems, one of our latest and most sought after services is VOIP. It is a new technology that allows people to communicate via the internet. Since it is so new to the market, we receive a lot of questions about it. We are here to answer your questions and set the record straight.

Question #1: How Does The Voice Quality of VOIP Compare To A Land Line Phone?
Call clarity is determined by the VOIP provider and your internet connection. In most cases, the voice quality involved with VOIP is the same or even better than a traditional business telephone. 

Question #2: Do I Have To Turn On My Computer To Use VOIP?
This is a simple question to answer--no! Simply plug your telephone into the VOIP adapter for it to work. As long as you have an internet connection, it should run properly.

Question #3: Can I Keep My Phone Number and Use VOIP?
If you have an existing telephone number, you should be able to transfer it to VOIP. Once this change has taken place, you should be able to get calls through VOIP.

We are the premier resource for telecommunications support and VOIP phone systems for both large and small businesses. Contact us today to receive a free consultation and estimate. We deliver all work within budget and on time with 24 hour service availability. Call us at 1(800) 287-4500, today!

Web Source: http://www.easyofficephone.com/resources/voip-faq

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The Mobile Solutions Offered at Reliable Voice and Data Systems

Landlines are not obsolete. Nonetheless, some businesses can really benefit from mobile solutions. Below are the mobile solutions offered at Reliable Voice and Data Systems.

Softphone Functionality
Do you have a business that requires your employees to travel frequently? If so, softphone functionality could be the right solution for your business. Softphone clients run on your laptop via your Local Area Network (LAN) or  Wireless Local Area Network (WLAN).

uMobility Fixed Mobile Convergence
It is not uncommon for employees to work from home or remotely. This shift in the workplace can be attributed to advancements in technology. With a uMobility Fixed Mobile Convergence, the user’s smartphone functions as their PBX extension via a cellular network out of the office.

Wireless IP Telephones 
Operate within your facility’s micro-cellular architecture or over your WLAN. You can leverage your existing investment by converging voice and data applications on the same WLAN.

Cordless Telephones 
We understand that you may have to take a phone call with a client in the conference room. Cordless phones give you the ability to take advanced desk phone functionality to any room in your office.

No matter what your mobile needs are, Reliable Voice and Data Systems has a solution for you. We can help you find the mobile phone system that compliments your particular business. Call 1-800-287-4500 to see what we can do for you.

Web Source: http://reliablevoice.com/productivity_tools.html

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The Importance of Call Recording

At Reliable Voice and Data Systems, we understand that phone calls are extremely important to businesses. That's why call recording can greatly help businesses organize and store phone calls. Below are some additional reasons why call recording is an important feature to have.

The Ability to Review Calls
In the past, a customer would call a business and once the call ended, there was no proof of what was said. That is not the case with the introduction of call recording. Now, call managers can keep track of live calls and also review previous calls.

Assess Employee Performance
If there is one employee who stands out above the rest in terms of their phone skills, call recording will make this evident. Conversely, if an employee is performing poorly, call recording will point this out. All in all, it is a great tool employers can use to asses the performance of their employees.

Protection and Security for Your Business
No matter how well trained your employees are, communication blunders are bound to happen. When these things happen, it is important to have some sort of record of the conversation. Call recording stores these conversations so they can be revisited.

With call recording, phone calls and the information they contain become searchable, sharable content, similar to e-mail. If you are interested in having call recording at your business, turn to Reliable Voice and Data Systems. Call 1-800-287-4500 to get a free estimate.

Web Source: http://www.avoxi.com/blog/call-recording-and-its-importance-in-a-cloud-call-center/

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