Guidelines For Answering The Phone In A Professional Setting

There is no doubt that first impressions are extremely important. When someone calls a business for the very first time, the way they are greeted on the phone can leave a lasting impression. Below are some guidelines that will help employees answer the phone properly.

Greet The Caller
When picking up the phone to answer an incoming call, the first thing you should do is greet the caller. It is customary to thank them for calling and ask them how the company can be of assistance. Business owners should train employees on the exact verbiage to ensure that each caller is greeted in the same way.

Be Friendly and Professional
Employees should also maintain a friendly and professional tone of voice when answering the phone. This can help the caller have a positive experience. A favorable experience on the phone can lead to a sale or even repeat customers. In short, speaking in a warm and enthusiatic voice could potentially boost profits.

Avoid Slang Words and Filler Words
Using slang words at the beginning of a business phone call is a big no-no. This is due to the fact that slang words are not suitable for a professional environment. If the caller is unaware of what the slang word means, it could lead to a communication misunderstanding. In addition, cut out filler words such as like and you know. Steer clear of these filler words by speaking slowly and taking intentional pauses. 

A positive phone call is made possible when your phone system is functioning correctly. If your business' phone system has seen better days, turn to Reliable Voice & Data Systems. We have a variety of phone systems that will take your external communication to the next level. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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