How To Make The Most Of A Business Phone Call

Does your job or business depend on maintaining relationships with clients? If you can relate to this, you may find yourself on the phone with these clients on a regular basis. Keep reading if you want to learn new ways to engage clients on business phone calls. 

Prepare An Agenda

When you fail to plan, you plan to fail. This expression definitely applies to client phone calls. It is important to prepare before talking to the client. You can take the time to set an agenda and organize your thoughts. That way, you will be prepared to answer any question your client asks. 

Speak With Confidence

When you do not know what you are talking about, it is easy to come across as unsure. If you are nervous on the call, you may talk quickly and use filler words. To avoid this, remember to speak with confidence and take intentional pauses. 

Listen To The Client

On a client call, you should not do all of the talking! The client should also be giving their input and asking questions. You can establish a positive rapport with your client by being a good listener. After all, everyone wants to feel that their voice is heard and understood. 

End On A Good Note
Once the call comes to a close, it is always a good idea to sum up the key points of the conversation. This will give the client an idea of where things stand and how to proceed after the call. To end on a good note, thank the client for taking the time out of their day to have the discussion.

If you are ready to take the plunge and upgrade your business' phone system, turn to Reliable Voice & Data Systems. We have a variety of phone systems that will take your communication to the next level. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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