Tips For Ending A Business Call

Have you ever had a client who seemed to ramble on endlessly? If so, you know how hard it can be to end a call with a chatty client. Below are some examples of how to close the conversation in a polite and professional manner. 

Ask A Closed-Ended Question

If you ask the client an open-ended question, this will give them the opportunity to continue talking. However, if you ask them a closed-ended question, they will answer it with a yes or no. This can naturally bring the conversation to a halt. If you are pressed for time and need to end the call quickly, asking a closed-ended question could help you do just that. 

Summarize The Key Points

With talkative clients, it is easy to stray from the agenda of the call. To keep things on track, it is a good idea to review the main key points that were discussed. This is a great way to summarize the call. 

Politely Close The Call

There are certain expressions that will let the client know that the call is ending. For example, you might say thank you for taking the time to speak with me today and feel free to email any questions you might have. In addition, you can say have a nice day or thank you for the call. All of these phrases are pleasantries that will allow you to end the call on a positive note. 

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