Play It Cool
It is easy to get swept up in the moment and lose your temper. Do not let the customer's tone have an impact on your tone of voice. Instead, do your best to stay calm, cool and collected. After all, matching their frustration could only make things worse.
Practice Active Listening
Everyone wants to be understood. This is especially true in the case of a disgruntled customer. As they are explaining what happened, be sure to use your active listening skills. Listening intently to their complaint can help you get to the heart of the matter.
Offer A Solution
At the end of the conversation, come up with a solution. Not only will this help end the phone call on a good note, it can help ensure that they remain a loyal customer. Offering them a free service or product can make a big difference in their level of customer satisfaction.
If your business provides customer service over the phone, a reliable phone system is a must-have. When your phone system is on the fritz, it is time to opt for a replacement. The professionals here at Reliable Voice & Data Systems are ready to help you find the ideal phone system. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.
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