Monday, November 5, 2018

Ways To Keep Phone Calls Brief

It is one thing to make small talk when you are on a call with a client. However, it is another thing entirely to go off on a tangent and ramble for an hour. Below are some tips that will allow you to keep phone calls brief.

Cut To The Chase
When you are on the phone with a client to discuss an important matter, there is no need to beat around the bush! It is better to be direct and get to the point as soon as possible. That way, you do not have to waste your time or theirs!

Keep The Conversation To 19 Minutes
Being on the phone with a chatty client can prevent you from tending to your other responsibilities at work. To avoid this scenario, try to keep the call to just 19 minutes. This will help keep the chit-chat to a minimum. 

Set A Hard Stop
At the beginning of the call, it is a good idea to mention that you have a hard stop at a specific time. That will establish an end time for the call. It is a polite and professional way to ensure that the call does not run over.

When your phone system is preventing your employees from connecting with clients, it is time for a replacement! At Reliable Voice & Data Systems, we specialize in helping business owners find the right business phone system. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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