Thursday, January 2, 2020

Ways To Be More Persuasive With Customers On The Phone

Whether you are a customer service representative or a sales representative, you know how important it is to be persuasive with customers over the phone. Have you mastered the art of persuasion? If not, below are some tips that can help you enhance this area of your professional career.

Show Empathy
It is easier to make a connection with a customer when you are empathetic to their needs. In order to discover what the customer needs, find out what their pain points are and empathize with them. They will be more likely to hear you out when you show that you understand their point of view. 

Be Straightforward
When talking to a customer over the phone, the last thing you want to do is confuse them by using jargon that is specific to your industry. Instead, speak in simple terms that anyone would be able to understand. After all, if they don't know what you are talking about, it will be difficult to persuade them!

Reiterate The Main Points
You can leave a lasting impression on the customer by reiterating the main points of your sales pitch. This can be accomplished by repeating the key aspects of your speech in a slightly different way. That way, the customer will have the opportunity to see the benefits of your elevator pitch from multiple angles.

If your phone system is preventing you from connecting with potential customers, it is time to invest in a new one. The professionals here at Reliable Voice & Data Systems are ready to help you find a phone system that is ideal for your business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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