Do Not Interrupt
You may feel the need to interject your own comments or thoughts while the person on the other line is talking. However, it is imperative that you fight this urge. Allowing the customer to voice their concern or question will show them that you are actively listening in order to see the bigger picture.
Put A Smile On Your Face
Did you know that smiling while you talk can have a positive impact on the tone of your voice? Now you do! Employees should do their best to come across as cheerful and professional while chatting on the phone with customers.
Understand How To Use The Phone System
Everyone at your business should know how to use the phone system. This may seem like common sense, but it is worth reiterating. Customers will not be happy if your employees do not know how to put them on hold or transfer them to the correct extension.
If your employees do not know how to use your phone system because it is not user-friendly, it is time to invest in a new one. The professionals here at Reliable Voice & Data Systems can help you find a phone system that is ideal for your business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.