Anticipate How The Conversation Will Go
Before picking up the phone and calling someone, think about how you want the conversation to go. You can prepare yourself for this conversation by rehearsing what you will say. It is also important to anticipate how the other person could respond.
Start With A Question
Once you have reached the person you called, start off the discussion by asking them a question. This will show them that you are genuinely interested in what they have to say. In addition, asking follow up questions is a great way to demonstrate that you are a good listener.
Identify Areas Of Improvement
Even if your phone call does not go as planned, use it as a learning opportunity. Take a step back to evaluate what went wrong and how you can correct this in future phone calls. After all, there is always room for improvement!
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