Ways To Enhance The Sound Of Your Voice

Some people dislike the sound of their own voice. However, there are certain tactics you can use to enhance the sound of your voice. Keep reading to learn more.

Record Yourself

It is normal for people to cringe when they listen to themselves speak on a recording. Nonetheless, recording yourself will give you the opportunity to listen to the sound of your voice very closely. This will help you identify areas of improvement to work on in the future. 

Breathe Deeply

A lot of people forget to take a deep breath before speaking. Unfortunately, a shallow breath can have a negative impact on the sound of your voice. Taking a deep breath prior to talking will help your voice sound more robust. 

Talk Slower

Being nervous and talking fast go hand in hand. To combat this, remember to slow down! It will also allow you to be more articulate and deliberate with your words when you talk slower.

Once you have enhanced the sound of your voice, you will want to talk to clients on the phone all the time! The professionals here at Reliable Voice & Data Systems are ready to help you find the phone system that is right for your business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Business Owners Should Have These 3 Communication Skills

There are 3 communication skills a business owner should have. Do you know what they are? If not, continue reading to find out!

Concise Language

In this day and age, people want instant gratification. That is why it is so important to convey your message in a concise way. They will appreciate your ability to get right to the point. 

Nonverbal Communication

Words are not the only way to communicate. Your body language can also speak volumes about your inner thoughts and intentions. Nodding, smiling and maintaining eye contact with others will indicate that you are passionate about what you are saying. 

Negotiation Tactics

All business owners should know how to negotiate. Good negotiators have mastered the art of active listening and problem-solving. That way, they can listen closely to the customer's side of the story and come up with a compromise that suits both parties. 

A lot of business owners rely on their phone systems to communicate with clients. If your phone system just isn't cutting it anymore, the professionals here at Reliable Voice & Data Systems can help you find a new one. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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What It Is Like To Work At A Call Center

Employees who work at call centers spend most of the workday on the phone. Have you ever wondered what it would be like to work at a call center? If so, continue reading to find out what it is all about.

Work In a Fast-Paced Environment

It is no secret that call centers are fast-paced work environments. This is especially true if the call center receives a lot of calls each day. To thrive in this type of workplace, you must be able to think quickly and communicate effectively. 

Create Customized Solutions

No two phone calls are exactly the same! That is why it is so imperative to come up with customized solutions during each interaction. After all, what works for one caller may not work for another.

Provide Excellent Customer Service

When you are an employee at a call center, providing each caller with excellent customer service is of the utmost importance. By the end of the call, a call center employee should make sure that the caller is satisfied with their experience. Putting the focus back on the caller can convert them into a loyal customer.  

If your call center is in need of new phone systems, turn to the professionals at Reliable Voice & Data Systems for assistance. We can help you find a phone system that will take your call center to the next level. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Tips For Enhancing Communication With Your Boss

An employee may feel intimidated when conversing with their boss. This can negatively impact your ability to communicate effectively with them. Below are some tips that can help you enhance communication with your boss.

Connect With Your Boss

The importance of establishing a positive working relationship with your boss cannot be overstated. You can make a connection with your boss by showing an interest in their work-related projects. Once you have your boss in your corner, it will make your job that much better. 

Communicate Frequently

The more you communicate with your boss, the easier it will be. After all, practice makes perfect! They will appreciate the initiative you are taking to keep them in the loop on a regular basis.

Be Prepared For Conversations

If you know you will be having a conversation with your boss, prepare for that discussion ahead of time. Coming to the conversation prepared will also help you feel less nervous. It is a win-win situation!

When you have people working for your company remotely, they will need to communicate with their superiors on the phone. The professionals here at Reliable Voice & Data Systems can help you find a phone system that works for your in-house employees and remote employees. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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How To Calm Your Nerves Prior To A Conference Call

There is no way to sugarcoat it--conference calls can be nerve-wracking! Fortunately, there are a few things you can do to help calm your nerves in these situations. Continue reading to find out what they are. 

Take Deep Breaths

One way to calm the body down before a big presentation is to activate the parasympathetic nervous system. You can accomplish this simply by taking deep breaths. Best of all, it will only take 30 seconds of deep breathing to put you in a more relaxed state. 

Move Around

Staying in the same spot throughout the entire presentation can make you tense up. To ease this tension, feel free to move around. Some people find that moving around prevents them from becoming anxious again. 

Lighten The Mood

If you have tried the two tactics above and are still feeling nervous, be honest about it! This can help lighten the mood of the call. The people you are talking to will appreciate your honesty. 

When your phone system prevents you from conducting conference calls, it is time for a new one. Trust the professionals here at Reliable Voice & Data Systems to help you find the phone system that is right for your business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Things To Keep In Mind During Your Next Business Call

When you have a job that requires you to talk on the phone throughout the day, you may start to run on autopilot when answering calls. This type of mindset can hinder your progress and growth as an employee. Below are some tips that can help you improve your phone etiquette skills.

Do Not Interrupt

You may feel the need to interject your own comments or thoughts while the person on the other line is talking. However, it is imperative that you fight this urge. Allowing the customer to voice their concern or question will show them that you are actively listening in order to see the bigger picture.

Put A Smile On Your Face

Did you know that smiling while you talk can have a positive impact on the tone of your voice? Now you do! Employees should do their best to come across as cheerful and professional while chatting on the phone with customers.

Understand How To Use The Phone System

Everyone at your business should know how to use the phone system. This may seem like common sense, but it is worth reiterating. Customers will not be happy if your employees do not know how to put them on hold or transfer them to the correct extension. 

If your employees do not know how to use your phone system because it is not user-friendly, it is time to invest in a new one. The professionals here at Reliable Voice & Data Systems can help you find a phone system that is ideal for your business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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What Not To Do When Video Conferencing From Home

There are plenty of people who work remotely or work from home. If you fall into either of these categories, you may have to participate in video conference calls. Keep reading to discover what you should not do while on a video conference call.

Not Muting Your Line

One of the most egregious errors you can make on a video conference call is forgetting to mute your line. Even if you are not talking, the background noise from your immediate surroundings can be very distracting to everyone on the call. Muting your line should be the first thing you do once you have joined the call.

Interruptions By Family Members or Pets

When you take a video conference call from home, it is possible that your family members and pets are home as well. However, you do not want a crying baby or a barking dog to interrupt your meeting. You can cut down on these personal distractions by taking the call from your home office.

Going Off-Topic

In the event that you experience a technical issue during the call, resist the urge to start chatting with your colleagues about topics that are off-topic. Remember that everyone on the call has taken time out of their busy day to join this video call. Put this time to good use by sticking to the original agenda of the call. 

If your phone system regularly experiences technical difficulties on conference calls, it is time for a new one! The experts here at Reliable Voice & Data Systems can help you find a phone system that has advanced conference call features. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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How Millennials Can Overcome Phone Anxiety

Millennials use their phones to accomplish a myriad of daily tasks. Ironically, many millennials do not use their phones to converse with others. Below are some tips that can help millennials overcome phone anxiety.

Anticipate How The Conversation Will Go

Before picking up the phone and calling someone, think about how you want the conversation to go. You can prepare yourself for this conversation by rehearsing what you will say. It is also important to anticipate how the other person could respond.

Start With A Question

Once you have reached the person you called, start off the discussion by asking them a question. This will show them that you are genuinely interested in what they have to say. In addition, asking follow up questions is a great way to demonstrate that you are a good listener.

Identify Areas Of Improvement

Even if your phone call does not go as planned, use it as a learning opportunity. Take a step back to evaluate what went wrong and how you can correct this in future phone calls. After all, there is always room for improvement! 

If your business phone system is preventing your employees from making calls in the first place, it is time to change that! The professionals here at Reliable Voice & Data Systems are ready to help you find a phone system that is perfect for your business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

Don’t forget to follow us on Facebook, Twitter, and LinkedIn!