Friday, March 30, 2018

The Consequences Of Not Having CCTV Cameras At A Business

Every type of business should be concerned with their security efforts. If a business does not have adequate security measures in place, such as CCTV cameras, there can be grave consequences. To discover what they are, keep reading. 

Retail businesses are vulnerable to the loss of their products if they do not invest in CCTV cameras. After all, thieves more likely to steal from a store that does not have CCTV cameras capturing their every move. This could negatively impact their sales and profits. 

Data Breaches
Consumer goods are not the only items thieves are after. In this digital age, sensitive information from customers is also very appealing to hackers. If a hacker breaks in after normal business hours to steal this data, a business owner could find out about this data breach after the fact. 

Employee Theft
It is important for employees to be honest and trustworthy. After all, they would never have been hired in the first place. Unfortunately, employee theft can occur when a business owner least suspects it. Without a CCTV camera to catch them in the act of stealing products or money, employee theft could easily go unnoticed.  

If you would like to have CCTV security cameras installed at your business, turn to Reliable Voice & Data Systems. We offer a full line of video cameras. To learn more about our services, give us a call at (877) 385-6657 or visit our website.

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Monday, March 26, 2018

How Remote Workers Can Make The Most Of A VoIP System

These days, there are a lot of companies that employ remote workers. VoIP phone systems help make this a reality. Keep reading to find out how remote workers can make the most of VoIP phone systems.

Use A VoIP Friendly Mobile Device
Some people assume that remote employees work from home. Since remote workers can work from virtually anywhere, it is important to set them up with a mobile VoIP system. That way, they will be able to work even if they are traveling and are away from their home office. 

Make Your VoIP Phone Secure
With any phone system, security is a top priority. VoIP phone systems are no different. In order to make a VoIP system secure, remote workers should utilize a virtual private network connection. On mobile VoIP phones, security apps can also provide another layer of protection.

Have A Backup Plan
It is no secret that weather and man-made events can have an impact on internet connectivity. If a VoIP phone loses its connection for any reason, it is crucial for remote workers to have a backup plan. For instance, they may be able to use their smartphones for the time being. 

If you have remote workers at your company, opt for our VoIP hosted solutions. Your remote workers will be able to have the same functionality as your local workers. No matter what your communication needs are, Reliable Voice & Data Systems can help. If you are interested in our services and want to learn more, give us a call at (877) 385-6657 or visit our website.

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Reasons Why Small Businesses Need Telephone Systems

Small businesses should invest in their communication infrastructure. After all, telephone systems make it possible for employees to connect with colleagues and clients. Below are some of the reasons why small businesses need to have dedicated telephone systems

Separation of Personal & Business Phone Calls
It is important for employees to have business phones to conduct business calls. Therefore, an employee should never make a personal call on their business phone. Making this distinction can also promote a healthy work life balance. 

Better Internal & External Communication
Having a telephone system at your business can improve both internal and external communication. An example of this is when a customer calls the business but reaches the wrong employee. Instead of having that caller dial the correct phone number, that employee can transfer the call to the right person with the click of a button. It is a win-win situation for both customers and employees! 

Access To Productivity Tools
Many telephone systems come equipped with productivity tools such as voicemail, call forwarding and caller identification. These tools can make it easier for employees to do their jobs well, especially if they receive a lot of calls each day.

There may come a time when your small business grows into a medium-sized business. In this scenario, it is important to swap out your current phone system for a more advanced one. Our experts at Reliable Voice & Data Systems can help you discover the phone system that has the advanced features your business needs. To learn more, or to schedule a free estimate, give us a call at (877) 385-6657.

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Ways To Build Rapport During A Phone Call

If you are in sales and do cold calling on a daily basis, you know how challenging it can be. Every good salesperson understands the importance of establishing a rapport with customers and clients. Below are some tips that will help you do just that. 

Take A Stand
Did you know that sitting down can have a negative impact on the inflection of your voice? Now you do! When you stand up or walk around while talking on the phone, you will come across as enthusiastic and passionate. It will be harder for prospects to turn down an offer from someone who is so eager and animated. 

Ask Questions
On a sales call, the salesperson should not do all of the talking. It is important for them to ask the prospect questions and discover what their needs are. Once the prospect uncovers what their pain points are, the salesperson can explain why their product or service is the solution to the problem at hand. This will also make the phone call feel less generic and more personalized. 

Follow Up
Even if the first call did not result in a closed deal, it is the responsibility of the salesperson to follow up with them a second time. After all, the prospect may have a lot going on and could have forgotten about it. At the same time, do not pester or annoy them by making multiple phone calls. Keeping a call log with detailed notes can help you stay organized and maintain positive relationships with prospects.

If your current phone system is malfunctioning and preventing your employees making phone calls, it is time for an upgrade. The experts here at Reliable Voice & Data Systems can help you find the right phone system for your particular business. To learn more, or to schedule a free estimate, give us a call at (877) 385-6657.

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The Latest Telecommunication Trends

There are so many changes in the world of telecommunications that it can be hard to keep up with! Since we are experts in this field, we are aware of the latest trends in this industry. Continue reading to learn about the trends you should watch this year.

Mobile VoIP Phones
The need for having an on-site team is a must for certain businesses. On the other hand, there are plenty of companies that can operate with remote workers in different geographic areas. Mobile VoIP phones make this arrangement possible. It enables workers to communicate with one another, regardless of where they are located. 

Cloud-Based Phone Systems
These days, plenty of business owners are relying on cloud-based telephone systems. This takes the pressure off of hosting the phone services at the business' physical location. In the event of a power outage, a cloud-based phone system will still function as usual. That way, you will be able to send and receive phone calls. 

Digital Receptionists
When you have a cloud-based phone system, you will also have access to a digital receptionist. In the event of an on-site issue, the digital receptionist will remain on call. It is just another great reason to switch to a cloud-based phone system!  

Do any of these features appeal to you? If so, it is time to cut the chord with traditional telephony. With Reliable Voice & Data Systems on your side, you will be one step closer to having the best phone system for your business. To learn more, or to schedule a free estimate, give us a call at (877) 385-6657.

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Wednesday, March 7, 2018

The Differences Between Landline & VoIP Phone Systems

Do you know the differences between landline phone systems and VoIP phone systems? If not, do not worry. We are here to discuss the factors that differentiate these two from one another. Keep reading to find out what they are. 

Landline Phone Systems
Landline phones use a system of copper phone lines to transmit calls. When you dial a phone number, a local network connects to the public network. The call must go through these channels to reach the intended phone number. 

VoIP Phone Systems
Unlike traditional landline phone systems, VoIP phone systems transform analog calls into digital calls through the internet. In order for the system to work properly, a modem must be hooked up to the phone line and an internet connection must be established. There are also phones that are made just for VoIP systems. 

Reasons To Choose A VoIP Phone System
If landline phones are reminiscent of the past, then VoIP are the phones of the future! This could be the reason why VoIP phone systems are gaining popularity among businesses both large and small. After all, VoIP phone systems are cost-effective, which can help increase a business' bottom line. 

In order to have the best experience possible on the phone, contact Reliable Voice & Data Systems to learn more about VoIP phone systems. To schedule a free estimate, give us a call at (877) 385-6657.

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Must-Have Communication Skills for the Workplace

Communication skills are essential no matter what job you have. If you want to have a successful career, it is crucial to fine-tune your communication skills year after year. Below are the most desirable communication skills to exhibit in the workplace.

Demonstrate Politeness
One way to demonstrate professionalism at work is through politeness. When you speakly politely to colleagues and clients, it creates a positive atmosphere. With the ever-growing emphasis placed on digital communication, be sure to keep a friendly tone when sending emails. 

Speak With Precision
The ability to get your message across effectively and quickly is appreciated in a professional setting. It is important to find that happy medium between saying too little and saying too much. To communicate in a precise fashion, avoid rambling or a going on a tangent. Instead, say what you need to in the most direct and straightforward way possible.

Be Respectful
Last but not least, make sure you are being respectful when communicating with others. You should show the same amount of respect to everyone who work with, regardless of their job title. Listening and making eye contact are two well-known displays of respect. 

If are looking for a company to help you improve your telecommunication infrastructure, choose Reliable Voice & Data Systems. We are the premier resource for telecommunications support for both large and small businesses. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Guidelines For Answering The Phone In A Professional Setting

There is no doubt that first impressions are extremely important. When someone calls a business for the very first time, the way they are greeted on the phone can leave a lasting impression. Below are some guidelines that will help employees answer the phone properly.

Greet The Caller
When picking up the phone to answer an incoming call, the first thing you should do is greet the caller. It is customary to thank them for calling and ask them how the company can be of assistance. Business owners should train employees on the exact verbiage to ensure that each caller is greeted in the same way.

Be Friendly and Professional
Employees should also maintain a friendly and professional tone of voice when answering the phone. This can help the caller have a positive experience. A favorable experience on the phone can lead to a sale or even repeat customers. In short, speaking in a warm and enthusiatic voice could potentially boost profits.

Avoid Slang Words and Filler Words

Using slang words at the beginning of a business phone call is a big no-no. This is due to the fact that slang words are not suitable for a professional environment. If the caller is unaware of what the slang word means, it could lead to a communication misunderstanding. In addition, cut out filler words such as like and you know. Steer clear of these filler words by speaking slowly and taking intentional pauses. 

A positive phone call is made possible when your phone system is functioning correctly. If your business' phone system has seen better days, turn to Reliable Voice & Data Systems. We have a variety of phone systems that will take your external communication to the next level. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Tips for Recording Phone Calls

Businesses may find it useful to record phone calls. It allows business owners to identify areas that can be improved upon. Below are some tips that will help you successfully record business phone calls

Choose A VoIP Phone System
First and foremost, you will need to invest in a VoIP phone system. You may feel overwhelmed by the amount of options to choose from. If you find yourself in this conundrum, we are here to help! Our experts can help you find the VoIP phone system that is tailored to your particular needs.

Utilize Call Recording
With call recording, it is possible to document business conversations. The call recording technology available today lets users store, organize, annotate and share this content with others. The calls can also be translated into text, so that users can search for calls within the system.

Insert A Legal Disclaimer
It is imperative to follow the law when recording phone calls. To do this, record an automated message at the beginning of each call that states calls may be recorded for training and quality purposes. The caller has the option to end the call if they do not agree. However, if the caller stays on the line, they are consenting to these terms and conditions.

When your business decides to cut the cord on traditional phone systems, contact Reliable Voice & Data Systems. A VoIP phone system can make call recording a reality. To inquire more about our VoIP phone systems, give us a call at (877) 385-6657.

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What Mobile VoIP Can Do For You

For employees who travel frequently for work, mobile VoIP phones allow them to stay connected to their colleagues and clients. This is a must in the business world. Still not convinced? Continue reading to see what mobile VoIP can do for you.

Unify Desk and Mobile Phones
It is preferable to have one phone number listed on your business card as opposed to two. People may be confused about whether to dial your office phone number or your cell phone number. A mobile VoIP phone can solve this problem. After all, a mobile VoIP phone can converge your desk and mobile phone numbers together. That way, both your desk phone and mobile phone will ring when a call is made.

Use VoIP Over WiFi
It is no secret that WiFi hotspots are all over. When you are on the go, you may want to utilize your VoIP phone over a WiFi network. In the event that no WiFi networks are available, a VoIP can use a cellular network instead. 

Send Audio Messages To Multiple People
When you need to get an urgent message out to a lot of people, a mobile VoIP phone can streamline that process. Simply record a message and then have it sent out automatically to multiple phone numbers. That way, you spread the word quickly to the masses. This method is much easier than sending out individual text messages or making individual phone calls. 

If your business needs a mobile ​VOIP ​phone system, turn to Reliable Voice & Data Systems. We are the premier resource for telecommunications support and VOIP phone systems for both large and small businesses. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Monday, March 5, 2018

How To Make The Most Of A Business Phone Call

Does your job or business depend on maintaining relationships with clients? If you can relate to this, you may find yourself on the phone with these clients on a regular basis. Keep reading if you want to learn new ways to engage clients on business phone calls

Prepare An Agenda
When you fail to plan, you plan to fail. This expression definitely applies to client phone calls. It is important to prepare before talking to the client. You can take the time to set an agenda and organize your thoughts. That way, you will be prepared to answer any question your client asks. 

Speak With Confidence
When you do not know what you are talking about, it is easy to come across as unsure. If you are nervous on the call, you may talk quickly and use filler words. To avoid this, remember to speak with confidence and take intentional pauses. 

Listen To The Client
On a client call, you should not do all of the talking! The client should also be giving their input and asking questions. You can establish a positive rapport with your client by being a good listener. After all, everyone wants to feel that their voice is heard and understood. 

End On A Good Note
Once the call comes to a close, it is always a good idea to sum up the key points of the conversation. This will give the client an idea of where things stand and how to proceed after the call. To end on a good note, thank the client for taking the time out of their day to have the discussion.

If you are ready to take the plunge and upgrade your business' phone system, turn to Reliable Voice & Data Systems. We have a variety of phone systems that will take your communication to the next level. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Signs It Is Time To Replace CCTV Cameras

Once CCTV cameras are installed, the business owner might even forget they are there! This can be problematic because CCTV cameras are not built to last forever. Below are some tell-tale signs that you need to swap out your existing CCTV cameras for new ones

Damage From The Sun
Indoor CCTV security cameras are not intended for outdoor use. However, if it is installed on the exterior of a building, it may experience damage due to the sun. If you notice bluriness or a distorted image when reviewing video footage, the damage has been done. In this case, it is time to purchase new CCTV cameras.

Electrical Currents
It is not ideal for CCTV cameras to be situated on a metal surface. This is due to the fact that metal can conduct electricity. If you start to notice static in the video footage, the electrical current has made its way from the metal surface to the camera. Since it is imperative to have clear video footage, it is best to replace the CCTV camera. 

Power Issues
When watching live video footage, have you ever seen rolling lines go across the screen? If so, this is an indication that there are issues with the power supply. In this scenario, do not attempt to solve the problem. After all, you should never DIY when it comes to power issues. Leave that job to the professionals instead.

Would you like to have new CCTV security cameras installed? If so, turn to Reliable Voice & Data Systems. We offer a full line of video cameras. To learn more about our services, give us a call at (877) 385-6657.

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How To Keep A VoIP System Secure

In the business world, security is of the utmost importance. This philosophy can be applied to the security of the physical location, as well as the security of sensitive business information. If you own a business and utilize a VoIP phone system, keep reading to learn how to keep it secure

Install Firewalls
Having firewalls installed on your servers can help keep hackers out of your VoIP system. It creates another barrier of protection and can deter hackers from gaining access. After all, it is better to be safe than sorry!

Have Several Steps for Authentication
In this day and age, strong passwords are a must. However, do not stop there! Be sure to have several steps of authentication. For instance, after a user enters their password, they need to scan a fingerprint in order to enter the system. 

Inspect Your System Regularly
If you do not inspect your system on a regular basis, you may not be aware that a hacker has gained access to it. To prevent this from happening, inspect the system regularly for any unsual activity. That way, you can nip it in the bud. 

Are you intrigued by the possibility of upgrading your business' telephone system? If so, Contact Reliable Voice & Data Systems to learn more about VoIP phone systems. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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