Guidelines For Answering The Phone In A Professional Setting

There is no doubt that first impressions are extremely important. When someone calls a business for the very first time, the way they are greeted on the phone can leave a lasting impression. Below are some guidelines that will help employees answer the phone properly.

Greet The Caller
When picking up the phone to answer an incoming call, the first thing you should do is greet the caller. It is customary to thank them for calling and ask them how the company can be of assistance. Business owners should train employees on the exact verbiage to ensure that each caller is greeted in the same way.

Be Friendly and Professional
Employees should also maintain a friendly and professional tone of voice when answering the phone. This can help the caller have a positive experience. A favorable experience on the phone can lead to a sale or even repeat customers. In short, speaking in a warm and enthusiatic voice could potentially boost profits.

Avoid Slang Words and Filler Words
Using slang words at the beginning of a business phone call is a big no-no. This is due to the fact that slang words are not suitable for a professional environment. If the caller is unaware of what the slang word means, it could lead to a communication misunderstanding. In addition, cut out filler words such as like and you know. Steer clear of these filler words by speaking slowly and taking intentional pauses. 

A positive phone call is made possible when your phone system is functioning correctly. If your business' phone system has seen better days, turn to Reliable Voice & Data Systems. We have a variety of phone systems that will take your external communication to the next level. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

Don’t forget to follow us on Facebook, Twitter, and Google+!

Tips For Enhancing Communication Within A Small Business

There is no denying that effective communication is essential for a small business. If you are a small business owner, you know this all too well. If you are interested in learning how to enhance the communication within a small business, continue reading. 

Make the Most of Meetings
In the business world, time is money. Therefore, be sure to use meetings wisely. No employee wants to sit through an unorganized meeting. To prevent this from happening, plan the agenda of the meeting in advance. When you cut down on the fluff, it will help you communicate in a more precise and concise manner.

Listen Up

It may seem ironic, but listening to what other people have to say can make you a better communicator. However, this is can be easier said than done when there are so many distractions around you. To focus on the speaker, you might have to close the door to your office or turn off your email notifications. That way, you can give the speaker your undivided attention.

Utilize Feedback

Small businesses may receive feedback from employees or customers on a daily basis. This is especially true in the age of social media, where anyone can go online and leave a review for your business. It is important for small business owners not only to listen to the feedback they receive, but to actually implement these changes. This is another example of how active listening can lead to better communication. 

Is improving communication within a business your ultimate goal of 2018? If so, turn to Reliable Voice & Data Systems. We have a variety of phone systems that will take your internal and external communication to the next level. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

Don’t forget to follow us on Facebook, Twitter, and Google+!

Telephony Trends for 2016

2016 is finally here! Each new year provides businesses with a clean slate. It is the best time to prepare for the year ahead. Wondering what telephony trends will be popular in 2016? If so, keep reading to find out! 

Mobile Communication

Take a look around. No matter where you go, people are on their mobile phones. Therefore, it is no surprise that the importance of mobile communication will only increase in 2016.Of course, this trend will impact large and small businesses alike.

Cloud Based Phone Systems

In 2016, a majority of businesses will have their phone systems in the clouds! Businesses are choosing cloud based phone systems because they are easy to manage and cost-effective. We are proud to provide Long Island and New York City businesses with cloud based telephone systems. 

 

Do you have telephony needs for a business that are not being met? Reliable Voice and Data Systems Inc. specializes in simplifying design and set up of small business phone systems. We only use the most trusted suppliers who have thoroughly tested all of their equipment prior to distribution. Contact us today to receive a free consultation and estimate. We deliver all work within budget and on time with 24 hour service availability. Call us at 1(800) 287-4500, today!

Web Source: http://tech.co/top-communication-trends-2015-10

Telephony Acronyms You Need To Know

Telephony acronyms look like a foreign language to the average person. Don't worry! We are here to decode and explain what these terms mean. 

SIP

Session Initiated Protocol is commonly known as SIP. It allows calls within a VOIP phone system to go through. SIP trunking  also allows data, the internet, video and voice services to be hosted in the same place. 

PBX

PBX stands for Private Branch Exchange. It allows voice calls to be transferred between external phone lines.  The benefit of a PBX is the fact that they are owned by an enterprise instead of a phone company.

LPN

LPN stands for Local Number Portability. It allows users to keep their number when transferring to a different service provider. This term can be used with traditional telephony systems and VOIP phone systems alike.

Do you have telephony needs for a business that are not being met? Reliable Voice and Data Systems Inc. specializes in simplifying design and set up of small business phone systems. We only use the most trusted suppliers who have thoroughly tested all of their equipment prior to distribution. Contact us today to receive a free consultation and estimate. We deliver all work within budget and on time with 24 hour service availability. Call us at 1(800) 287-4500, today!

Web Source: http://it.toolbox.com/blogs/voip-news/what-is-moslq-anyway-demystifying-10-common-voip-acronyms-70101

Image courtesy of stockimages, via FreeDigitalPhotos.net