Monday, September 24, 2018

What You Need To Know Prior To Switching To A VoIP Phone System

You may have heard of businesses switching from traditional phone systems to VoIP systems. This is due to the fact that there are plenty of aspects that make a VoIP phone system superior to traditional phone systems. Continue reading to find out what you should know prior to making this transition. 

How It Works
With a VoIP system, you can make a call with or without a phone. A VoIP phone system just requires a device such as a phone, a computer or a tablet and an internet connection. Unlike a traditional phone system, phone lines and phone numbers are not needed. 

The Advantages of VoIP
With a VoIP phone system, the advantages are endless! Most notably, VoIP phone systems can help you save money. They are very user-friendly and are perfect for businesses large and small. Last but certainly not least, they help your business stay on the cutting edge of technology. 

Additional Features
That is not all! VoIP phones also have additional features that a landline system lacks. For instance, some VoIP phone systems come with a virtual receptionist or an auto-attendant. Likewise, some VoIP systems have a functionality that transcribes voicemails into texts or emails. These exciting features prove that VoIP is the future of telephony!

Are you convinced that you need to upgrade to a VoIP phone system? If so, we can help! To learn more, or to schedule a free estimate, give us a call at (877) 385-6657.

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Things A VoIP Phone System Can Do That A Traditional Phone System Cannot

A VoIP phone system can do a lot of things that a traditional phone system can't! Do you want to know what they are? If so, keep reading to learn more.

Place A Call Without A Phone
Yes, you read that correctly! It may seem impossible, but a VoIP system can make a call without a phone. This is due to the fact that VoIP calls are transmitted via an internet connection. Therefore, you can use a computer or tablet to place a VoIP call.

Make Voicemails Into Texts or Emails
Wouldn't it be nice if a phone could automatically transcribe voicemails into texts or emails? With a VoIP phone system, this is possible! That way, you can read voicemails without listening to them. 

Transfer Calls To Multiple Phones
These days, it seems as though everyone has multiple phones. This can create some confusion for your co-workers or clients. However, this dilemma is not an issue for people who have a VoIP system. They can simply transfer calls to multiple phones. This decreases the chances of missing an important call. 

Now that you know what a VoIP phone can do, you may want to dump your traditional phone system! If you think VoIP is right for your business, large or small, contact Reliable Voice & Data Systems. To learn more, or to schedule a free estimate, give us a call at (877) 385-6657.

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Tips For Leaving A Voicemail

Leaving a voicemail for a potential client can be nerve-racking to say the least. Do you cringe at the thought of doing this? If so, we can help take the stress out of the situation! Below are some tips that can help you leave the best voicemail message. 

Practice Makes Perfect
Like with anything else, practice makes perfect! To ensure that your voicemail does not sound rushed or awkward, write out a script and practice repeating it. Doing this will help you seem confident and prepared. 

Set The Tone
Before you touch that dial, concentrate on the overall tone of voice you will use. After all, the tone in your voice can greatly impact how the message is received. In most scenarios, it is a good idea to use a positive tone of voice that is passionate and professional. 

Concentrate On The Task At Hand
When leaving the voicemail, give the task at hand your utmost attention. To do this, you may need to block out any distractions. After all, multitasking could impede your ability to concentrate on what you are saying. 

Is an unreliable phone system making it difficult or impossible for your employees to do their jobs? If you can relate, it is time for an upgrade. Turn to the professionals at Reliable Voice & Data Systems for assistance. We can help you find a phone system that makes leaving voicemails a breeze! To learn more about our services, give us a call at (877) 385-6657 or visit our website.

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What A Cloud-Based Phone System Can Do For A Small Business

Small businesses are always looking for new ways to keep costs down. Switching to a cloud-based phone system can help you accomplish this feat. Below are some of the other benefits that you can reap from this transition.

Customizable Features
A cloud-based phone system can be tailored for your particular needs. It gives the user the ability to pick and choose from a variety of different features. That way, you can be in control of your phone system, and not the other way around. 

It is no secret that some business professionals travel for work. If this is a frequent occurrence, it is imperative to have a phone system that accommodates your lifestyle. Fortunately, a cloud-based system can be accessed at any time from a phone or a cell phone. Distance is no obstacle here!

Better Customer Service
Customer service is an integral part of any business. Did you know that a cloud-based phone system could improve your customer service? Now you do! After all, a cloud-based phone system can come with a virtual assistant or auto-attendant. This can provide better customer service because it leads incoming callers to the right department or extension. 

If you are interested in having a cloud-based business telephone system installed at your small business, turn to Reliable Voice and Data Systems. We deliver all work within budget and on time. To learn more about our services, give us a call at (877) 385-6657 or visit our website.

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The Differences Between VoIP & PBX Systems

Do you know the differences between Voice Over Internet Protocol (VoIP) and Public Branch Exchange (PBX) systems? If not, you are not alone! While they both enable you to place and receive phone calls, they achieve this through different methods. Continue reading to discover what sets them apart from one another. 

The Main Difference
A PBX system connects users via traditional telephone lines. On the other hand, a VoIP system connects users through an internet connection. It is as simple as that! 

PBX systems are comprised of phone lines, phones or a headset. Conversely, VoIP systems just require a computer or phone and an internet connection. Since PBX systems require more hardware and equipment, they are considered to be more complex than VoIP systems. 

Calling Features
When it comes to calling features, VoIP systems take the cake! It is largely due to the fact that VoIP calls can be accessed from a computer. This integration allows VoIP users to easily transfer call and transcribe voice-mails into texts. 

Not sure if a VoIP system or a PBX system would be more beneficial for your business? Do not fret! The professionals here at Reliable Voice & Data Systems can help you choose the best option. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Why You Should Not Install CCTV Security Cameras By Yourself

There are plenty of business owners out there who wear many different hats. This simply means that they handle various aspects of the business. Nonetheless, they should not attempt to install CCTV cameras. Below are some reasons why this installation process should be left to the professionals.

The Wrong Vantage Point
The placement of security cameras cannot be overlooked. If a business owner tries to install security cameras, it is very possible that they will not be placed in the best location. Instead, a professional can evaluate the business location and determine the best spots for these cameras. It is crucial to choose an area that has a good vantage point, ample lighting and is free of any obstructions.

Fall From Power
Contrary to popular belief, wireless cameras need to have a power source. The average business owner might not take this into account. On the other hand, a professional would be privy to this knowledge and therefore install the camera near an electrical outlet.

No Remote Viewing
When you purchase a remote access camera it is important to read between the lines. In other words, you need to figure out how you will view the camera footage remotely. Find out whether it is accessible from a web browser, a tablet or your smartphone. Unfortunately, a business owner could assume they can view from any of these sources, and that is not always the case. There is no point in buying a remote access camera if you can not view it on your preferred device!

If you are a business owner who wants to have CCTV cameras installed, do not take on a DIY project! Instead, turn to the professionals here at Reliable Voice & Data Systems. We can help you find the security cameras that suit your budget and your needs. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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Monday, September 10, 2018

Tips For Ending A Business Call

Have you ever had a client who seemed to ramble on endlessly? If so, you know how hard it can be to end a call with a chatty client. Below are some examples of how to close the conversation in a polite and professional manner. 

Ask A Closed-Ended Question
If you ask the client an open-ended question, this will give them the opportunity to continue talking. However, if you ask them a closed-ended question, they will answer it with a yes or no. This can naturally bring the conversation to a halt. If you are pressed for time and need to end the call quickly, asking a closed-ended question could help you do just that. 

Summarize The Key Points
With talkative clients, it is easy to stray from the agenda of the call. To keep things on track, it is a good idea to review the main key points that were discussed. This is a great way to summarize the call. 

Politely Close The Call
There are certain expressions that will let the client know that the call is ending. For example, you might say thank you for taking the time to speak with me today and feel free to email any questions you might have. In addition, you can say have a nice day or thank you for the call. All of these phrases are pleasantries that will allow you to end the call on a positive note. 

If an outdated phone system is holding you back from having the best client calls possible, it is time for an upgrade. Turn to Reliable Voice & Data Systems for all of your telephony needs. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

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How To Establish Positive Relationships With Clients During Phone Calls

Establishing a positive relationship with a client can be challenging. This is even more difficult when you have not met them in person and only converse with them on the phone. Fortunately, you can still win them over through phone calls. Keep reading to discover different tactics that can help you achieve this goal. 

Prepare Beforehand
It is never idea to get on a client call without preparing beforehand. If you do, they could surprise you with a question you do not know the answer to. Clearly, this can make you look unprepared and unprofessional. Prepping for the call ahead of time can help you refresh your memory on the account. It can also make you feel more confident. 

Practice Active Listening
Some business professionals think they need to dominate the conversation when they are on the phone with a client. However, this can be counterproductive if you do not take the time to listen to the clients' input. It is a good idea to go into the call as an active listener. 

Stay Positive
Your attitude and mood can have a big impact on how your next client call goes. To ensure that your call goes well, remember to smile and stay positive. This will also be reflected in your tone of voice. If you remain upbeat throughout the call, your client is more likely to match your enthusiasm. 

If your phone system is the reason why your clients are frustrated during calls, it is time to do something about it! We can help you find the phone system that is right for your particular business. To learn more or to schedule a free estimate, give us a call at (877) 385-6657.

Don’t forget to follow us on Facebook, Twitter, and Google+!