Technology Trends in 2016: VoIP

VoIP is the optimal way for businesses to communicate with their employees, clients, and other associated businesses. With the already wide variety of features and benefits, VoIP is still ever-growing and there are a few trends that are currently making it even better!

Back-end Analytics

Using a VoIP phone has never been easier, but now you can learn from the calls you make. With back-end analytics, you can use your online interface to see all of the statistics based on your phone calls. This feature is immensely useful for companies who rely on telephone marketing and making sales over the phone.

Using Your Mobile Phone

While many businesses and offices will utilize VoIP specific telephones during office hours, calls can now be redirected to a user’s mobile device. For those who travel often, work from home, or tend to work after they leave the office, you’ll never miss a call. When you’re on business in Seattle and your office gets a call in New York, expect your cellphone to start ringing with the call!

Price Drop

Switching from a normal telephone package to VoIP will save your business tremendous amounts of money.Choosing to utilize cloud services will lower your costs even more since there will be no need for the purchase of in-house servers. Businesses are always looking for ways to cut costs and switching to VoIP is a way to cut down on a large monthly bill.

VoIP has evolved constantly over the last few years and it doesn’t look like the advancements are going to stop anytime soon. When your business is ready to cut the wire and switch to VoIP, contact Reliable Voice & Data Systems. To learn more, or to schedule a free estimate, give us a call at (877) 385-6657.

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Why Your Business Needs USB Phones

If your business isn’t utilizing a VoIP phone system, you’re seriously missing out on a world of benefits. One of the many things that makes VoIP systems so great are the advanced USB phones that blend perfectly with the service. Here’s why your business needs USB phones now!

What is a USB Phone?

USB phones are advanced telephones that connect to your computer (PC and Mac) via the USB port. They are recommended for those who utilize a VoIP telephony system because they work with many different types of softphone applications. After plugging in the phone, the computer will register the phone as audio, thus allowing the user to make and receive VoIP phone calls.

USB Phone Benefits

• Phone conversations via the computer are kept private instead of being directed through the speakers.
• Audio quality is improved and echo is virtually non-existent.
• Wherever your computer goes, your phone can follow. This is ideal for those who travel often on business trips or for those who work from home.
• Recording and playback of calls are now possible.

The Switch to VoIP

A normal telephone system only allows you to make and receive regular phone calls. VoIP telephone systems, along with USB phones, allow users a wide variety of features & benefits that will make communication more fluid, thus making their jobs a whole ‘lot easier. Get more and pay less by introducing a VoIP phone system to your business.

Whether you have a large or small business, the addition of a VoIP phone system with USB phones will be nothing but beneficial. When it’s time to make the switch to VoIP, contact the experts at Reliable Voice & Data Systems. To learn more, or to schedule a free estimate, give us a call at (877) 385-6657.

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How VoIP Can Help Your Customer Service

A business is only as good as its customer service. You can offer the best products and services available, but if you don’t have excellent customer service to match, your reputation and business transactions could see a huge drop. To help improve your company’s customer service, consider adopting VoIP as your phone system.

Customized Attendant

Having someone answer the phones at all hours of the day isn’t a luxury many businesses can afford to have. With many VoIP systems, you can create an easy and organized menu system that can direct callers to specific departments. You can even set up a friendly greeting, create a section with answers for frequently asked questions, and have it list off current promotions.

Customized Hold

Putting customers on hold when they’re calling your business is not ideal, but sometimes it is necessary when trying to connect them with the right person. Fortunately, many VoIP systems allow you to customize what the caller hears whilst they are on hold. Rather than playing boring music, have your latest products and sales be advertised. Or even offer tidbits of information about the company to stand apart from all of your competitors.

Click-to-Call

Being able to click and call a phone number on your business’s website will increase the amount of calls you receive. Giving a potential customer the option to call with just one click can be the difference between a sale and a missed sale. Appeasing to the short attention span will keep the consumer locked in, rather than having them write down the number so they can dial it later.

VoIP isn’t just an affordable phone system solution, it’s one that comes with an endless amount of features that will benefit your business. When it’s time to switch over to VoIP, contact the experts at Reliable Voice & Data Systems. To learn more, or to schedule a free estimate, give us a call at (877) 385-6657.

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Why Start-Ups Should Consider VoIP

Starting a business can be one of the most difficult things any person can attempt. With over 90 percent of startups failing (according to Forbes), a person will need to do everything perfectly to succeed. Looking for a step in the right direction? Choose VoIP as your communication service.

Seamless System

When using VoIP you can chose to talk via telephone, fax, email, messages, or video conferencing. Using the software and technology associated with VoIP, you can easily communicate with anyone using whichever method you prefer. All of these forms of communication are integrated into one system that makes life a whole lot easier for you.

User-Friendly

A majority of VoIP setup is done through software rather than hardware, so correcting problems is a lot simpler. In many cases, the only hardware needing connection is a simple phone that needs to be plugged into your computer. All other aspects are controlled through software that can be set up and troubleshooted by your service provider.

Money Saver

Choosing a cloud-based telephone system cuts down on your monthly phone bills by a large margin. This service eliminates high priced landlines and having on-site equipment. The only thing that needs to be purchased is the low cost service itself and the VoIP phones you will be using. VoIP telephony is also extremely flexible by allowing you to add more phones as your business expands.

When you tackle the challenge of creating a startup, ease your communication worries with a VoIP system. If you think VoIP is right for your business, large or small, contact Reliable Voice & Data Systems. To learn more, or to schedule a free estimate, give us a call at (877) 385-6657.

Don’t forget to follow us on Facebook, Twitter, and Google+!